XiVO
XiVO is open-source software for unified communications and IP telephony, with separate contact-center and collaboration offerings.
What XiVO is
XiVO is open-source software for unified communications and IP telephony, with separate contact-center and collaboration offerings. Its telephony service can be deployed on premise or in the cloud, and includes an auto attendant. XiVO UC brings together call management, a softphone, LDAP directory, video calls, screen sharing, voicemail access, presence, call history, and APIs. For contact centers, XiVO CC offers supervisor tools, callbacks, call qualification, customer-record pop-ups, real-time and historical statistics, wallboards, and call recording. XiVO Connect combines telephony and video meetings with chat, screen sharing, spaces, polls, voice messages, and document storage through Nextcloud. Listed integrations include Zimbra, Sage, Microsoft Teams, GLPI, and Salesforce; some support click-to-call and customer-record pop-ups. XiVO Connect describes encrypted communications, secure backups, connection verification, and a dedicated SaaS offer hosted in France. The company is based in Dardilly, France, and provides a support portal for technical assistance.
Good
- Open-source telephony offering with on-premise or cloud deployment
- UC includes calls, video, voicemail, presence, and APIs
- Contact-center tools include statistics and call recording
- Connect includes chat, meetings, and document storage
- Integrations include Microsoft Teams and Salesforce
Watch out
- Privacy compliance may require establishing an implementation roadmap
Who it suits
XiVO may suit public or private organizations looking to combine business telephony with contact-center or collaboration tools. Its stated audiences include administration, education, healthcare, industry, customer relations, and emergency services.
Verdict
XiVO brings telephony, contact-center functions, and collaboration into a broad organizational offering. Its three product areas and deployment options are worth considering, but pricing details require contacting XiVO.
Plans and prices
From XiVO's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| XiVO CC | Priced on request | Pricing not listed; contact XiVO for a demo |
| XiVO Connect | Priced on request | Pricing not listed; contact XiVO for a demo |
| XiVO UC | Priced on request | Pricing not listed; contact XiVO for a demo |
The facts
Each one read from XiVO's own pages, with the date it was checked.
What it does
- Audience
- The maker presents XiVO for public and private organizations, including administration, customer relations, education, services, industry, emergency services, and healthcare.checked 9 Oct 2026
- Auto attendant
- Yeschecked 22 Sep 2026
- Collaboration
- XiVO Connect combines telephony, video meetings, screen sharing, chat, spaces, polls, voice messages, and document storage through Nextcloud.checked 9 Oct 2026
- Contact center
- XiVO CC includes supervisor tools, callbacks, call qualification, customer record pop-ups, real-time and historical statistics, wallboards, and call recording.checked 9 Oct 2026
- Customers
- Avencall says more than 500 private companies, public bodies, universities, and call centers use XiVO, with over 300,000 users.checked 9 Oct 2026
- Deployment
- XiVO says its telephony offering is available on premise or in the cloud.checked 9 Oct 2026
- Integrations
- The maker lists Zimbra, Sage, Microsoft Teams, GLPI, and Salesforce integrations, including click-to-call and customer-record pop-ups for some.checked 9 Oct 2026
- Privacy
- The maker says XiVO supports collection, use, storage, and deletion of personal data and discusses establishing a compliance roadmap for implementation.checked 9 Oct 2026
- Product
- XiVO offers open-source unified communications and IP telephony, alongside a contact-center solution and a collaboration product.checked 9 Oct 2026
- Security
- XiVO Connect describes end-to-end encrypted communications, secure backups, connection verification, and a dedicated SaaS offer hosted in France.checked 9 Oct 2026
- Support
- XiVO provides a support portal for technical questions and assistance, linked from its contact page.checked 9 Oct 2026
- UC features
- XiVO UC includes call management, softphone, LDAP directory, video calls and screen sharing, voicemail access, presence, call history, and APIs.checked 9 Oct 2026
The company
- Headquarters
- Dardilly, Francechecked 28 Sep 2026
- Maker
- Avencall, a Lyon-based company, publishes XiVO and has been part of Volaris Group since December 2023.checked 9 Oct 2026
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