Waitflo
Waitflo is a web-based platform for managing waitlists, reservations, and guest communication.
What Waitflo is
Waitflo is a web-based platform for managing waitlists, reservations, and guest communication. It is designed for restaurants, cafés, bars, food courts, hospitality businesses, salons, barbershops, spas, and other organizations handling queues or appointments. Digital waitlists, online reservations, and a real-time dashboard bring guest activity into one system. The dashboard includes a live waitlist view, analytics, and a customer database. Guests can check themselves in through a QR code or link, while reservation tools support time-slot bookings and bookable resources. Messaging features include two-way SMS chat, personalized text messages, guest replies, and automated reminders. Basic lists 500 guest parties monthly at one location, while higher plans add reservations, multiple locations, website tools, Reserve with Google, API access, and webhooks. A free trial is available, but there is no free plan.
Good
- Digital waitlists and online reservations
- QR or link guest self check-in
- Two-way SMS and automated reminders
- Real-time analytics and customer database
- Free trial available
Watch out
- No free plan
- Web platform only
- Basic plan limited to 500 guest parties monthly
- Basic plan supports one location
Who it suits
Waitflo suits hospitality and service businesses that need digital queues, appointments, guest messaging, and online check-in. It is also aimed at organizations managing multiple locations or requiring API access.
Verdict
Waitflo combines queue management, reservations, check-in, messaging, and analytics in a web service for hospitality and appointment businesses. Its paid tiers scale from one location to unlimited locations, with a free trial but no free plan.
Plans and prices
From Waitflo's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Basic | $20 a year | 500 guest parties / month · 1 location · Basic waitlist management · Customer database · Charts & analytics · Yearly; displayed as "$20 Per Yearly" |
| Basic | $25 a month | 500 guest parties / month · 1 location · Basic waitlist management · Customer database · Charts & analytics · Monthly; displayed as "$25 Per Month" |
| Premium | $39 a year | 1,000 guest parties / month · Full reservations system · Bookable resources · QR/link self check-in · Guest preferences · Personalized text messages · Multiple staff logins · Yearly; displayed as "$39 Per Yearly" |
| Premium | $49 a month | 1,000 guest parties / month · Full reservations system · Bookable resources · QR/link self check-in · Guest preferences · Personalized text messages · Multiple staff logins · Monthly; displayed as "$49 Per Month" |
| Professional | $79 a year | 3,600 guest parties / month · 2 locations · Two-way SMS · Website widgets · Reserve with Google · Custom branding · Website reservation booking · Geo-fence check-in · Yearly; displayed as "$79 Per Yearly" |
| Professional | $99 a month | 3,600 guest parties / month · 2 locations · Two-way SMS · Website widgets · Reserve with Google · Custom branding · Website reservation booking · Geo-fence check-in · Monthly; displayed as "$99 Per Month" |
| Enterprise | $249 a year | Unlimited guests & locations · Multi-location dashboard · API and webhooks · Account manager · SLA · Invoicing & PO · Onboarding and training call · Yearly; displayed as "$249 Per Yearly" |
| Enterprise | $249 a month | Unlimited guests & locations · Multi-location dashboard · API and webhooks · Account manager · SLA · Invoicing & PO · Onboarding and training call · Monthly; displayed as "$249 Per Month" |
The facts
Each one read from Waitflo's own pages, with the date it was checked.
What it does
- API
- The Enterprise plan includes API access and webhooks.checked 7 Oct 2026
- Bookings
- Reservations include time-slot booking and bookable resources.checked 7 Oct 2026
- Dashboard
- Its real-time dashboard provides analytics, a customer database, and a live waitlist overview.checked 7 Oct 2026
- Data rights
- The privacy policy says users may access, export, or delete their data through account settings in compliance with GDPR and CCPA requirements.checked 7 Oct 2026
- Integrations
- The site lists Reserve with Google and says payments are processed by Paddle as Merchant of Record.checked 7 Oct 2026
- Intended users
- Waitflo says it is designed for restaurants, cafés, salons, barbershops, spas, and businesses that manage queues or appointments.checked 7 Oct 2026
- Messaging
- Waitflo describes two-way SMS chat, personalized text messages, guest replies, and automated reminders among its features.checked 7 Oct 2026
- Payment data
- Paddle processes payments, and Waitflo says it does not store or process payment card information directly.checked 7 Oct 2026
- Product
- Waitflo is a cloud-based waitlist and reservation management platform for restaurants, cafés, bars, food courts, and hospitality businesses.checked 7 Oct 2026
- QR check-in
- Waitflo offers contactless guest self check-in through a QR code or link.checked 7 Oct 2026
- Security and privacy
- Waitflo says it does not sell personal data and shares data only with essential service providers needed to operate the platform.checked 7 Oct 2026
- Support
- Waitflo says it usually responds to contact inquiries within 24 hours.checked 7 Oct 2026
- Waitlist and reservations
- The platform supports digital waitlists, online reservations, and guest communication.checked 7 Oct 2026
Money
- Trial
- The About page links to a “Start Free Trial” signup, but does not state the trial duration.checked 7 Oct 2026
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