Waitwhile
Summary
Waitwhile is a platform for managing walk-ins, queues, and appointments. Customers can join a queue remotely or in person through QR codes, web, kiosks, NFC tags, or SMS, then receive real-time updates and AI-powered wait estimates. Appointment tools include reminders, confirmations, booking rules, and resource matching. LineSync combines scheduled appointments and walk-ins in a single queue. The platform offers a REST API, webhooks, no-code integrations, and Zapier connections to more than 3,000 tools; named integrations include Slack, Salesforce, Mailchimp, Google Sheets, Outlook, Google Calendar, Twilio, Zendesk, and Square POS. It is available on Android, iOS, web, and API. The free plan covers one location and 50 visits per month. Paid plans start at 31.00 USD per month, with annual billing noted for the Starter price; Business is listed at 55.00 USD per month and Enterprise has custom pricing. Waitwhile lists retail, luxury retail, government, education, and healthcare among the industries it serves.
Who it is for
Waitwhile suits businesses coordinating customer queues and appointments across physical locations. Its enterprise solution is described for businesses managing 10 to 600 service points and multiple networks.
What is good
- Supports remote and on-site queue joining.
- Combines walk-ins and appointments in one queue.
- Offers API, webhooks, and Zapier integrations.
- Free plan includes one location and 50 monthly visits.
- Lists SOC 2 Type II and ISO 27001.
What to know first
- Free plan is limited to 50 visits monthly.
- Starter and Business each cap at 10 locations.
- Enterprise pricing is custom.
Verdict
Waitwhile combines queue management, appointments, and multiple check-in channels, with integrations and plans ranging from a limited free tier to custom enterprise pricing. Compare the visit and location allowances with your service needs.
Waitwhile plans and pricing
All plansCompared on restaurant waitlist software
- Free plan
- Yeswaitwhile.com
- Paid from
- $31/mowaitwhile.com
- Guest notifications
- Yeswaitwhile.com
- Online check-in
- Yeswaitwhile.com
- SMS notifications
- Yeswaitwhile.com
- Wait estimate format
- customwaitwhile.com
- Guest check-in methods
- multi-channelwaitwhile.com
- Guest limit
- 50 guestswaitwhile.com
- Location limit
- 10 locationswaitwhile.com
Facts
- Product
- Waitwhile is a unified platform for managing walk-ins, queues, and appointments.waitwhile.com · 30 Sept 2026
- Virtual queue
- Customers can join queues remotely or on-site using QR, web, kiosk, NFC tag, or SMS.waitwhile.com · 30 Sept 2026
- Wait estimates
- The queue system provides AI-powered wait-time estimates and real-time updates.waitwhile.com · 30 Sept 2026
- Appointment tools
- Appointment features include automated reminders, confirmations, booking rules, and resource matching.waitwhile.com · 30 Sept 2026
- Combined bookings
- LineSync merges scheduled appointments and walk-ins into one queue.waitwhile.com · 30 Sept 2026
- Integrations
- Waitwhile offers a REST API, webhooks, no-code integrations, and connections through Zapier to 3,000+ tools.waitwhile.com · 30 Sept 2026
- Named integrations
- Listed integrations include Slack, Salesforce, Mailchimp, SurveyMonkey, Google Sheets, Outlook, Google Calendar, Twilio, Zendesk, and Square POS.waitwhile.com · 30 Sept 2026
- Security
- The security page states that data in transit and at rest is encrypted with AES at 128-bit or higher and that third-party penetration tests occur annually.waitwhile.com · 30 Sept 2026
- Compliance
- The homepage lists SOC 2 Type II, ISO 27001, GDPR and CCPA, HIPAA, and SSO/SAML 2.0.waitwhile.com · 30 Sept 2026
- Service level
- Waitwhile states that it has uptime of 99.9% or higher.waitwhile.com · 30 Sept 2026
- Support
- The site links to a help center and lists [email protected] as its contact email.waitwhile.com · 30 Sept 2026
- Intended customers
- Waitwhile describes its enterprise solution as ideal for businesses managing 10 to 600 service points and multiple networks.waitwhile.com · 30 Sept 2026
- Industries
- The site lists retail, luxury retail, government, education, and healthcare among the industries it serves.waitwhile.com · 30 Sept 2026
Company
- Founded
- 2017waitwhile.com · 28 Sept 2026
- Headquarters
- San Francisco, California, United Stateswaitwhile.com · 28 Sept 2026
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Sources
- waitwhile.com· checked 30 Sept 2026
- waitwhile.com/solutions/queue-management-system/· checked 30 Sept 2026
- waitwhile.com/solutions/appointment-scheduling/· checked 30 Sept 2026
- waitwhile.com/solutions/integrations/· checked 30 Sept 2026
- waitwhile.com/security/· checked 30 Sept 2026
- waitwhile.com/pricing/· checked 30 Sept 2026