VoiceGuide
VoiceGuide is software for building inbound and outbound IVR and messaging systems.
What VoiceGuide is
VoiceGuide is software for building inbound and outbound IVR and messaging systems. Its Graphical Script Designer provides modules for setting up and managing callflows, and the system can be deployed on-premise or in the cloud. It works with Cisco, Avaya, and other telephony systems and providers. For outbound calling, the dialer offers standard autodialing as well as preview and predictive dialing for ACD systems. It can connect with CRM and other systems, while external applications can start calls through APIs or a database. Dialer controls include answering-machine detection, Do Not Call lists, scheduling, retries, and escalations. VoiceGuide also includes ACD queuing, skill-based routing, queue-position notifications, and callback scheduling. Speech options include SAPI, Google Cloud, and MRCPv2. Platforms include Windows, API, and self-hosted deployment. VoIP installations require separate Dialogic HMP licenses.
Good
- Graphical Script Designer manages callflows.
- Offers on-premise and cloud deployment.
- Includes ACD queues and skill-based routing.
- Supports speech input and call recording.
Watch out
- VoIP requires additional Dialogic HMP licenses.
- Analog and T1/E1 ISDN require Dialogic cards.
Who it suits
VoiceGuide suits organizations that need configurable IVR, outbound dialing, or ACD call handling across supported telephony systems. It may also fit teams connecting callflows to CRM or other external systems.
Verdict
VoiceGuide combines callflow design, outbound dialer controls, and ACD features in one telephony system. Check the line-based plan and any Dialogic hardware or licensing requirements against the intended deployment.
Plans and prices
From VoiceGuide's own pricing page, checked 1 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Professional (51+ lines) | $180, paid once | 51+ lines · per line |
| Professional (11 - 50 lines) | $220, paid once | 11 - 50 lines · per line |
| Enterprise (51+ lines) | $260, paid once | 51+ lines · per line |
| Professional (4 - 10 lines) | $280, paid once | 4 - 10 lines · per line |
| Enterprise (11 - 50 lines) | $310, paid once | 11 - 50 lines · per line |
| Professional + Dialer (11 - 50 lines) | $380, paid once | 11 - 50 lines · per line |
| Enterprise (4 - 10 lines) | $390, paid once | 4 - 10 lines · per line |
| Enterprise + Dialer (11 - 50 lines) | $470, paid once | 11 - 50 lines · per line |
| Professional + Dialer (4 - 10 lines) | $480, paid once | 4 - 10 lines · per line |
| Enterprise + Dialer (4 - 10 lines) | $590, paid once | 4 - 10 lines · per line |
The facts
Each one read from VoiceGuide's own pages, with the date it was checked.
What it does
- ACD
- VoiceGuide provides ACD queuing, skill-based routing, queue-position notifications and callback scheduling.checked 1 Oct 2026
- Additional requirement
- VoIP systems require Dialogic HMP licenses in addition to VoiceGuide licenses, while analog and T1/E1 ISDN systems require Dialogic cards.checked 1 Oct 2026
- Callflow design
- Its Graphical Script Designer provides modules for creating and managing callflows.checked 1 Oct 2026
- Core product
- VoiceGuide is designed for inbound and outbound IVR and messaging systems that can be tailored to individual needs.checked 1 Oct 2026
- CRM integration
- The dialer can integrate with CRM and other systems, and external systems can start calls through XML, COM, WCF, WebService or REST APIs, or a database.checked 1 Oct 2026
- Deployment
- VoiceGuide can be deployed on-premise or in the cloud.checked 1 Oct 2026
- Dialer controls
- The dialer supports live-person versus answering-machine detection, Do Not Call lists, scheduling, retries and escalations.checked 1 Oct 2026
- Integrations
- VoiceGuide provides REST, WCF, COM, database and file interfaces and supports in-callflow JavaScript and VBScript execution.checked 1 Oct 2026
- Outbound dialer
- The dialer supports standard autodialing and preview or predictive dialing for ACD systems.checked 1 Oct 2026
- Speech engines
- The download page lists SAPI, Google Cloud and MRCPv2 text-to-speech support, plus Google Cloud Speech-to-Text/ASR and MRCPv2.checked 1 Oct 2026
- Support
- Free support is provided through VoiceGuide's online support forum.checked 1 Oct 2026
- Telephony compatibility
- The product works with Cisco, Avaya and other telephony systems and providers.checked 1 Oct 2026
- VoIP deployment
- VoIP/SIP deployment is supported on physical servers, VMware ESXi, AWS, Microsoft Azure, Microsoft Hyper-V and cloud-hosted VMware ESXi.checked 1 Oct 2026
Money
- Free evaluation
- A fully working evaluation version enables all Enterprise+Dialer features and the homepage says it supports up to 30 simultaneous calls for free.checked 1 Oct 2026
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