Virsae Service Management
Virsae Service Management (VSM) provides service management and analytics for enterprise unified communications and contact center systems.
What Virsae Service Management is
Virsae Service Management (VSM) provides service management and analytics for enterprise unified communications and contact center systems. It monitors communications across infrastructure, cloud, network, endpoint, and user layers, with real-time dashboards, alerts, event notifications, and insights. Its AI-powered diagnostics analyze contact center and UC data to identify risks and recommend actions in real time. VSM also supports proactive fixes and automation intended to reduce human intervention. Virsae says the platform manages more than 100 UC, customer experience, and network infrastructure vendors, including Avaya, Cisco, Genesys Cloud, and Microsoft Teams. Monitoring includes MOS scoring, jitter, packet loss, and SIP trunks. VSM is hosted on Microsoft Azure, and Virsae states uptime of 99.99%. The company describes its information security management system as based on ISO 27001 standards; it lists several assessed or certified compliance programs, while ISO 27001:2022 is in progress. Web and Windows versions are listed. Pricing is on request, with a free trial but no free plan.
Good
- Monitors infrastructure, cloud, network, endpoints, and users.
- Real-time dashboards, alerts, and event notifications.
- Tracks MOS, jitter, packet loss, and SIP trunks.
- Supports proactive fixes and automation.
- Free trial is available.
Watch out
- No free plan.
- Pricing is available on request.
- ISO 27001:2022 is still in progress.
Who it suits
VSM is intended for managed service providers and global enterprises managing unified communications or contact center systems. It suits teams seeking visibility across multiple infrastructure layers and vendor environments.
Verdict
VSM combines cross-layer monitoring, diagnostics, and automation for enterprise UC and contact center environments. Its fit will depend on the systems being managed and whether pricing on request works for your buying process.
Plans and prices
From Virsae Service Management's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Virsae Service Management | Priced on request | Pricing discussed through a discovery call; no price or usage limits stated |
The facts
Each one read from Virsae Service Management's own pages, with the date it was checked.
What it does
- Automation
- VSM supports proactive fixes and automation to resolve issues with less human intervention.checked 7 Oct 2026
- Compliance
- Virsae lists Australian Government IRAP/ISM, Australian Government Essential Eight, and TX-RAMP as assessed or certified, and ISO 27001:2022 as in progress.checked 7 Oct 2026
- Dashboards and alerts
- The product offers real-time dashboards, alerts, event notifications, and intelligent insights.checked 7 Oct 2026
- Diagnostics
- AI-powered diagnostics analyze contact center and UC data to identify risks and recommend actions in real time.checked 7 Oct 2026
- Hosting and security
- VSM is hosted on Microsoft Azure; Virsae says its information security management system is based on ISO 27001 standards.checked 7 Oct 2026
- Integrations
- Virsae says its platform manages more than 100 UC, customer experience, and network infrastructure vendors.checked 7 Oct 2026
- Intended customers
- Virsae describes VSM as built for managed service providers and global enterprises.checked 7 Oct 2026
- Monitoring
- It tracks communications across infrastructure, cloud, network, endpoint, and user layers.checked 7 Oct 2026
- Named integrations
- The product page names Avaya, Cisco, Genesys Cloud, and Microsoft Teams among its multi-vendor integrations.checked 7 Oct 2026
- Purpose
- VSM provides service management and analytics for enterprise unified communications and contact center systems.checked 7 Oct 2026
- Service availability
- Virsae states VSM has 99.99% uptime.checked 7 Oct 2026
- Support
- Virsae offers technical support, onboarding, training, and access to in-app product documentation.checked 7 Oct 2026
- Updates
- Virsae says its product development and DevOps team release updates fortnightly.checked 7 Oct 2026
The company
- Founded
- 2013checked 28 Sep 2026
- Headquarters
- Virsae lists its headquarters at B:HIVE, 72 Taharoto Road, Smales Farm, Auckland 0622, New Zealand.checked 7 Oct 2026
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