Utility Redefined CIS
Utility Redefined CIS is a web-based customer information system for billing, customer service, and operations at water, electric, gas, and multi-service uti…
What Utility Redefined CIS is
Utility Redefined CIS is a web-based customer information system for billing, customer service, and operations at water, electric, gas, and multi-service utilities. The company describes its software as designed for small and mid-sized utilities. CIS manages service locations, meters and devices, billing cycles, routes, and meter reads imported from metering systems. It calculates consumption, handles payment imports and reconciliation, and processes late fees automatically. Utilities can define charge types and service rates, set deposits, and manage customer payment plans. Payment options include online bill pay, account controls, and recurring payments. Staff can review account details and daily consumption trends, adjust payment plans, and manage notifications and support tickets. Guided move-in and move-out workflows are included. The maker says the system is ready to integrate with existing systems. It is available on the web, and pricing is provided on request. Utility Redefined invites prospective customers to schedule a personalized demo and says expert support is available throughout the process.
Good
- Supports four utility service types.
- Imports meter reads from metering systems.
- Includes recurring payments and online bill pay.
- Guided move-in and move-out workflows are included.
Watch out
- Pricing is available on request.
- Web is the only listed platform.
Who it suits
CIS is aimed at small and mid-sized water, electric, gas, and multi-service utilities. It may suit teams seeking one system for billing operations, customer accounts, payments, and service workflows.
Verdict
Utility Redefined CIS covers billing, payment handling, and customer service workflows for several utility types.
The facts
Each one read from Utility Redefined CIS's own pages, with the date it was checked.
Money
- Billing
- It calculates consumption, supports payment imports and reconciliation, and provides automated late fee processing.checked 8 Oct 2026
- Cloud billing
- The separate eBilling System is described as a cloud-hosted solution for small and medium-sized utility companies.checked 9 Oct 2026
- eBilling features
- The eBilling page lists flexible bill grouping and manual or automatic billing cadence options, including daily, weekly, or monthly.checked 9 Oct 2026
- Rates and plans
- Utilities can define charge types and service rates, set deposits, and manage customer pay plans.checked 8 Oct 2026
What it does
- Customer service
- Staff can access account details, review daily consumption trends, adjust pay plans, and manage notifications and support tickets.checked 8 Oct 2026
- Data migration
- The Data Migration Tool page describes migrations from AS/400, Oracle, flat files, and other systems, with data mapping, normalization, and delta migration support.checked 9 Oct 2026
- Deployment services
- Technical Services support on-premises, cloud, and hybrid environments, including system setup, configuration, and ongoing support.checked 9 Oct 2026
- Industries
- The CIS is designed for water, electric, gas, and multi-service providers.checked 8 Oct 2026
- Integrations
- The eBilling System page says it works with nearly any internal software or database used to manage customers and bills.checked 9 Oct 2026
- Operations
- The system manages service locations, meters and devices, billing cycles, routes, and meter reads imported from metering systems.checked 8 Oct 2026
- Payments
- The CIS supports online bill pay, account controls, and recurring payments.checked 8 Oct 2026
- Product
- The Customer Information System is described as a modern, web-based solution for utility billing, customer service, and operations.checked 9 Oct 2026
- Purpose
- The Customer Information System is a web based solution for utility billing, customer service, and operations.checked 8 Oct 2026
- Sales
- The site invites prospective customers to request a demo; it does not state a price on the pages opened.checked 9 Oct 2026
- Security
- The Technical Services page describes regular patching, updates, cybersecurity protocols, and proactive threat mitigation.checked 9 Oct 2026
- Service reporting
- Utility Redefined says its technical services provide service-level agreements and system performance reports.checked 9 Oct 2026
- Support and sales
- The company invites prospective customers to schedule a personalized demo and says expert support is available throughout the process.checked 8 Oct 2026
- Target customers
- Utility Redefined says its solutions are designed for small and mid-sized utilities across water, gas, and electric sectors.checked 9 Oct 2026
- Workflows
- The CIS includes guided move-in and move-out workflows.checked 8 Oct 2026
The company
- Founded
- The pages opened do not state a founding year.checked 9 Oct 2026
- Headquarters
- The site lists Utility Redefined at 1315 Cleveland St., Clearwater, Florida 33755.checked 9 Oct 2026
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