Userlane
Userlane combines software-usage analytics with guidance delivered inside applications.
What Userlane is
Userlane combines software-usage analytics with guidance delivered inside applications. Application Intelligence measures usage and adoption, while Contextual Assistance helps people complete tasks and find answers. App Discovery identifies browser-based applications, including shadow IT and unauthorized tools, and can surface inactive licenses. HEART analytics measures Happiness, Efficiency, Adoption, Risk, and Task Success across browser applications, including AI tools. Interactive guides provide step-by-step help with tooltips and beacons. The Assistant answers questions from documentation and connected systems, adapts responses to context, and can hand unresolved requests to support. Validators can measure errors, check entries, or warn before submission. Integrations include SharePoint, Confluence, KnowledgeOwl, and Zendesk. Deployment favors a centrally managed browser extension, with a JavaScript snippet for some uses. Userlane supports product tours, walkthroughs, no-code building, mobile apps, and localization. Pricing is on request and there is no free plan.
Good
- Combines usage analytics with contextual assistance
- App Discovery identifies shadow IT
- HEART analytics covers five measures
- No-code guides with tooltips and beacons
- ISO/IEC 27001:2022 certification stated
Watch out
- Pricing is available only on request
- No free plan
- Preferred deployment is a managed browser extension
- Some use cases require a JavaScript snippet
Who it suits
It suits regulated or complex organizations, including healthcare, manufacturing, and financial services. Teams needing in-application guidance plus usage analytics can use its browser and web deployment options.
Verdict
Userlane pairs application adoption measurement with guided help, validation, and an answering assistant. Its paid, quote-based model and deployment approach should be evaluated against your organization’s setup.
Plans and prices
From Userlane's own pricing page, checked 8 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Application | Priced on request | One application · unlimited users · Fixed annual fee per application; contact sales for a quote |
| Department | Priced on request | Multiple applications · includes advanced reporting, department portfolio dashboard, and cross-application insights · Contact sales for a quote |
| Organization | Priced on request | Unlimited applications · includes portfolio-wide analytics, license optimization, compliance and governance, and Center of Excellence support · Contact sales for a quote |
The facts
Each one read from Userlane's own pages, with the date it was checked.
Where it runs
- App discovery
- App Discovery identifies browser use of applications, including shadow IT and unauthorized tools, and can surface inactive licenses.checked 8 Oct 2001
- In-app guidance
- Interactive guides provide step-by-step help on the screen, with tooltips and beacons to explain or highlight elements.checked 8 Oct 2001
What it does
- Assistant
- The Assistant answers questions using documentation and connected systems, adapts answers to the user’s context, and can hand off unresolved queries to support.checked 8 Oct 2001
- Data protection
- The Trust Center says data at rest is encrypted with AES-256 and data in transit uses TLS 1.2 or TLS 1.3; it also says customers control analytics capture settings.checked 8 Oct 2001
- Data validation
- Validators can detect incorrect entries before they are saved, with modes to measure errors, check inputs, or warn at submission.checked 8 Oct 2001
- Deployment
- Userlane says its preferred deployment is a centrally managed browser extension, with a JavaScript snippet available for some use cases.checked 8 Oct 2001
- HEART analytics
- HEART measures Happiness, Efficiency, Adoption, Risk, and Task Success across browser-based applications, including AI tools.checked 8 Oct 2001
- Hosting and residency
- Userlane says it hosts infrastructure on Microsoft Azure and offers EU and US data residency options selected at account setup.checked 8 Oct 2001
- Integrations
- The help center lists SharePoint, Confluence, KnowledgeOwl, and Zendesk integrations for searching knowledge content through the Assistant.checked 8 Oct 2001
- Security certification
- Userlane says its information security management system is certified to ISO/IEC 27001:2022 and is maintained through yearly external and quarterly internal audits.checked 8 Oct 2001
- Support
- Userlane says customers can contact its support team in product or by emailing [email protected].checked 8 Oct 2001
- Target customers
- Userlane describes its focus as regulated and complex organizations, including healthcare, manufacturing, and financial services.checked 8 Oct 2001
- What it does
- Userlane combines Application Intelligence, which measures software usage and adoption, with Contextual Assistance that helps people inside applications.checked 8 Oct 2001
The company
- Company location
- Userlane identifies Munich as its headquarters and says it has offices in the EU, UK, and North America.checked 8 Oct 2001
- Founded
- 2015checked 28 Sep 2001
- Headquarters
- Munich, Germanychecked 28 Sep 2001
