UserIQ
UserIQ is a web-based customer success platform that combines health insights, user analytics, project management, and in-app communications.
What UserIQ is
UserIQ is a web-based customer success platform that combines health insights, user analytics, project management, and in-app communications. Its health dashboard uses pulse, sentiment, adoption, and usage signals to show account trends and the effect of outreach. Reporting can show how long users take to interact with features, identify issues associated with support tickets, and build visualizations. Plays help teams identify accounts needing attention, choose next actions, and automate tasks. Engagement features include onboarding tours, Voice of the Customer surveys, and in-app messaging, along with custom health scoring, product usage insights, segmentation, and filtering. UserIQ connects with Salesforce, HubSpot, Slack, Zendesk, and Segment; its Salesforce integration can import Salesforce data and send product engagement information back to contacts or accounts. The platform serves rapidly scaling SaaS companies seeking customer success and product adoption functionality. Pricing depends on monthly active customers, with unlimited seats, and is available on request. UserIQ offers a customized trial, with a product expert contacting applicants within one business day and a stated collaboration period of 2–4 weeks.
Good
- Health dashboard combines pulse, sentiment, adoption, and usage.
- Plays can automate tasks for accounts needing attention.
- Includes onboarding tours, surveys, and in-app messaging.
- Connects with Salesforce, HubSpot, Slack, Zendesk, and Segment.
- Unlimited seats are listed.
Watch out
- Pricing is available on request.
- Pricing depends on monthly active customers.
- Platform is listed for web.
Who it suits
UserIQ suits rapidly scaling SaaS companies seeking customer success and product adoption tools. It may fit teams that want to track account health and coordinate follow-up through in-app engagement and automated tasks.
Verdict
UserIQ combines account health signals, product usage reporting, and tools for customer follow-up. Teams should account for its usage-based pricing and request pricing details before choosing it.
Plans and prices
From UserIQ's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| UserIQ | Priced on request | Unlimited seats · pricing dependent on monthly active customers |
The facts
Each one read from UserIQ's own pages, with the date it was checked.
What it does
- Audience
- UserIQ says it serves rapidly scaling SaaS companies seeking customer success and product adoption functionality.checked 7 Oct 2026
- Data collection
- The security FAQ says UserIQ requires only a unique end-user ID, makes other identifying information optional, and does not collect user-entered form field text in an application.checked 7 Oct 2026
- Data hosting
- The security FAQ says most customer data is hosted in US-based AWS data centers and offers an EU data stack in Germany for EU clients.checked 7 Oct 2026
- Health scoring
- Its health dashboard uses pulse, sentiment, adoption, and usage to show health trends and the impact of outreach.checked 7 Oct 2026
- Included features
- The pricing page lists custom health scoring, product usage insights, in-app onboarding tours and messaging, tasks and plays, and segmentation and filtering.checked 7 Oct 2026
- Integrations
- The integrations page describes connections with Salesforce, HubSpot, Slack, Zendesk, and Segment.checked 7 Oct 2026
- Plays
- UserIQ Plays helps teams identify accounts needing attention, determine next actions, and automate tasks.checked 7 Oct 2026
- Product
- UserIQ is a customer success platform that combines health insights, user analytics, project management, and in-app communications.checked 7 Oct 2026
- Reporting
- UserIQ Reporting can show how long users take to interact with features, identify issues associated with support tickets, and build visualizations.checked 7 Oct 2026
- Salesforce integration
- The Salesforce integration can pull Salesforce data into UserIQ and push product engagement information back to Salesforce contacts or accounts.checked 7 Oct 2026
- Security
- UserIQ says customer data is encrypted at rest and network calls use HTTPS/TLS; its security FAQ specifies AES-256 encryption at rest.checked 7 Oct 2026
- Support
- The security FAQ says support is available Monday through Friday, 8am–6pm ET, through the Help Center or email.checked 7 Oct 2026
The company
- Founded
- 2014checked 28 Sep 2026
- Headquarters
- Dunwoody, Georgia, United Stateschecked 28 Sep 2026
Where it runs
- In-app engagement
- Engagement tools include onboarding tours, Voice of the Customer surveys, and in-app messaging.checked 7 Oct 2026
Money
- Trial
- UserIQ offers a customized trial, with the product expert contacting applicants within one business day and a stated collaboration period of 2–4 weeks.checked 7 Oct 2026
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