Custify
6.4#2 in customer success platforms for saasWebAPI
VisitCustify vs UserIQ
What both publish
| Fact | Custify | UserIQ |
|---|---|---|
| Audience | Custify describes the product as designed for customer success managers and highlights SaaS customer success use cases. | UserIQ says it serves rapidly scaling SaaS companies seeking customer success and product adoption functionality. |
| Data hosting | Custify hosts servers on AWS in Ohio or Frankfurt and says EU-only hosting can be arranged on request. | The security FAQ says most customer data is hosted in US-based AWS data centers and offers an EU data stack in Germany for EU clients. |
| Headquarters | Bucharest, Romania | Dunwoody, Georgia, United States |
| Health scoring | Teams can define custom KPIs and metrics, track trends, and monitor at-risk customers and expansion opportunities. | Its health dashboard uses pulse, sentiment, adoption, and usage to show health trends and the impact of outreach. |
| Integrations | Custify can import CRM, billing, support, and marketing data, and offers a native API, a JavaScript snippet, and a Segment connection. | The integrations page describes connections with Salesforce, HubSpot, Slack, Zendesk, and Segment. |
| Product | Custify is customer success software for centralizing customer data, automating workflows, reducing churn, and driving expansion. | UserIQ is a customer success platform that combines health insights, user analytics, project management, and in-app communications. |
| Security | Custify states that it maintains active GDPR compliance and ISO 27001 certification. | UserIQ says customer data is encrypted at rest and network calls use HTTPS/TLS; its security FAQ specifies AES-256 encryption at rest. |
| Support | Custify lists in-app and email support and describes guided onboarding and implementation assistance. | The security FAQ says support is available Monday through Friday, 8am–6pm ET, through the Help Center or email. |
Custify plans
- CustifyPriced on request
UserIQ plans
- UserIQPriced on request
Pick Custify if…
Custify suits customer success managers at B2B SaaS businesses who want customer data, health tracking, and workflow automation in one platform. It may also fit teams seeking guided onboarding and integrations with CRM, billing, support, or marketing tools.
Pick UserIQ if…
UserIQ suits rapidly scaling SaaS companies seeking customer success and product adoption tools. It may fit teams that want to track account health and coordinate follow-up through in-app engagement and automated tasks.