Trustly

Trustly suits merchants that want bank payments and related money flows in their checkout or service. Its broad set of payment, collection, payout and verification tools is compelling for businesses with those needs, but custom pricing makes it less straightforward to compare before engaging sales.

Overview

Trustly provides Pay by Bank services, letting customers pay merchants directly from bank accounts. Customers can authorize online payments through a bank app or eID. Merchants can integrate directly through a JSON-RPC-based API or activate Trustly through a payment service provider or checkout solution, giving businesses a choice between a direct build and a provider-led route.

Founded in 2008 and headquartered in Stockholm, Trustly says it serves 33 markets and connects to 12,000 banks. That reach is attractive to merchants operating across markets, though businesses should confirm that the specific markets and banks they need are supported.

Key features

Payments and deposits

Trustly Payment supports online bank payments, while Trustly Deposit handles transfers for deposits, top-ups, transfers or investments. Both suit customer journeys where a direct bank transfer is preferable to another payment route. Instant settlement, refunds and payment webhooks support merchant operations, although the practical fit depends on the merchant’s own checkout and payment workflows.

Recurring collections and payouts

Recurring Payments links a customer’s verified bank account to collections on a chosen cadence. This is useful for subscriptions and other repeat billing, but it presumes the business wants collections tied to a verified bank account. Trustly Payout sends funds directly to customer accounts and supports standalone, bulk and scheduled payouts, making it relevant to businesses with both one-off and batched disbursements.

Customer data and integration

Data Services uses Open Banking and KYC data to verify, assess and create customer accounts in one flow. Merchants seeking that combined account setup and verification process may value the consolidation; businesses that need only payment processing may not need this broader capability. Direct API integration includes access to a sandbox, developer documentation and dedicated support.

Security and compliance

Trustly says it encrypts data in transit, does not store banking credentials and uses SSL/TLS-only communication. It also states that it is ISO 27001-certified, GDPR-compliant and conducts third-party penetration testing. Trustly Group AB is an authorized Swedish payment institution supervised by Finansinspektionen and can provide cross-border services in the EU/EEA. Its security page describes incident support available 24/7.

Pricing

Trustly is a paid service, with custom pricing for its merchant products. Merchants need to contact sales for pricing, so there is no published entry-level plan or price to compare before discussing their requirements. That approach may suit businesses with tailored payment volumes and integration needs, but it makes early budget screening harder for smaller merchants.

No seat counts, quotas, trial terms or renewal conditions are provided. Businesses should establish the commercial terms and coverage for their intended markets, banks and payment flows before committing.

Platforms

Trustly supports Android, iOS, web and API platforms. The API and provider integrations make it relevant to businesses embedding bank payments into digital services rather than individuals looking for a standalone consumer app.

Who it's for

Trustly presents its products for merchants in travel, e-commerce, financial services, gaming, utilities, subscription services and the public sector. It is best suited to organizations that need several bank-based flows—such as checkout payments, recurring collections and payouts—or want customer verification alongside them. A merchant seeking a clearly priced, narrow payment product should compare alternatives before choosing.

Pros and cons

• Pros: Payments, recurring collections, payouts, deposits and account verification cover multiple merchant flows within one offering.
• Pros: Direct API integration and activation through payment service providers or checkout solutions give merchants more than one implementation route.
• Pros: Instant settlement, refunds and payment webhooks address useful operational needs for payment flows.
• Cons: Custom pricing requires a sales discussion, making cost comparisons difficult at the outset.
• Cons: Businesses need to verify that Trustly’s bank and market reach covers their particular customer base.

Alternatives

For a broader comparison, browse Open Banking Payment Platforms.

• TrueLayer Data API is worth considering when a free sandbox matters: its Sandbox plan costs nothing and uses mock data with no production access; production pricing is volume- and use-case-based.
• Volt is another paid option for merchants comparing bank-payment services.
• Lean Payments is another paid option for merchants comparing bank-payment services.
• Fire Payments API may suit businesses seeking API access through a business account, with customized corporate pricing available on request.
• TrueLayer Payments is another paid option for merchants comparing payment services.
• Finexer offers paid Standard and Enterprise plans, with white label, data and payments, dashboard and Connect in Standard, and volume-based pricing and account management in Enterprise.
• Noda uses transaction-based pricing tailored to business needs, rather than fixed plans.
• Plaid may suit eligible US and Canada teams seeking a free trial: its Trial plan is free for eligible teams created on or after April 15, 2026, with up to 10 Production Items and most OAuth institutions.

Verdict

Choose Trustly if your business needs bank-based checkout payments alongside recurring collections, payouts, deposits or customer verification, and its network covers your markets. The main reason to choose it is the breadth of merchant flows combined with direct API and provider-led integration routes. Look elsewhere if published pricing is essential for an initial comparison or your needs are limited to a narrower payment service.