Towbook

Overview

Towbook brings towing, roadside, and impound operations into a cloud-based system for dispatch, vehicle records, and accounting workflows. It is best suited to towing businesses that need office dispatch and mobile driver tools working together. Its call-based plans make monthly workload a central part of the buying decision.

Key features

Dispatchers can accept and assign calls, follow job progress, manage vehicle inventory, and handle invoicing. The web system also supports impounds and storage, liens, and auctions, making it relevant to operators that manage vehicles beyond the initial tow. Digital dispatching and email processing connect with AAA, Agero, Allstate, Geico, Progressive, and Tesla; that can streamline incoming work for businesses dealing with those organizations.

GPS integrations include Azuga, DriverLocate, Samsara, US Fleet Tracking, Verizon Connect, and Webfleet. Towbook also connects to QuickBooks Desktop and Online, a practical fit for companies that want towing records connected to their accounting workflow.

Android and iPhone apps let drivers attach geocoded photos, capture customer signatures, prepare damage reports, and send receipts by email or text. Towbook says it can be used on as many devices as desired without an extra fee, which avoids a per-device cost as a team adds mobile devices. The trade-off is that call volume, rather than seats, sets the stated plan thresholds.

Phone and email support is available 24 hours a day, 365 days a year, alongside written tutorials in a knowledge base. The 30-day trial includes the full feature suite and requires no credit card; Towbook also says it charges no setup fees and requires no contracts. Its privacy policy says personal or vehicle information is not sold, rented, traded, or used except as needed to provide requested services.

Pricing

All priced plans are billed monthly, with call allowances that rise alongside price. Each additional 1,000 calls above a plan's limit costs $149, so businesses with uneven or growing volume should consider likely overages as well as the base subscription.

• Basic — $109 a month: Up to 250 calls/month, with basic dispatching, reporting, billing, damage claim, fleet management, transport features, impound/storage lot management, and commission reporting. It is the lowest-cost option for smaller operations that can work within the cap; advanced dispatching and mapping are reserved for higher tiers.
• Professional — $209 a month: Up to 500 calls/month, adding advanced dispatching, reporting, and billing, basic mapping and mileage, private property tools, all transport options, law enforcement tools/features, and multi-companies. It suits operators with more calls or more varied workflows than Basic supports.
• Ultimate+ — $319 a month: Up to 1,000 calls/month, adding all dispatching, mapping/mileage, billing/accounting, damage claim mitigation, and customer experience features, plus pre-trip inspections. This is the broader feature set for busier operations that need the expanded call allowance.
• Enterprise — $429 a month: Up to 1,500 calls/month, including Ultimate+ features plus login restrictions. It fits higher-volume organizations that also need that additional access control.
• Enterprise+ — custom pricing: Intended for large corporate enterprises; contact Towbook about plans.

Platforms

Towbook supports Android, iOS, macOS, web, and Windows. Its mobile apps are for Android and iPhone, while the web-based system serves office workflows.

Who it's for

Towbook is a strong fit for towing and roadside businesses that coordinate dispatchers and drivers, manage impounds, and rely on motor club work or GPS fleet tools. The QuickBooks connection and multi-company option add relevance for businesses with established accounting workflows or more than one company. Smaller operations with fewer than 250 monthly calls may find Basic sufficient; those consistently above a plan's cap should weigh the $149 charge per additional 1,000 calls against moving to a higher tier.

Pros and cons

• Broad operational coverage: Dispatch, impounds, liens, auctions, invoicing, and damage documentation sit within one system.
• Useful integrations: Connections to major motor clubs, six listed GPS systems, and both QuickBooks Desktop and Online can fit existing workflows.
• No extra device fee: Towbook says teams can use as many devices as desired, easing mobile deployment without a stated per-device charge.
• Meaningful call caps: Plans top out at 1,500 included calls, and overages cost $149 per additional 1,000 calls; high-volume businesses should check the fit carefully.
• Price rises quickly by tier: Professional costs $209 a month and Ultimate+ costs $319 a month, so added workflow needs require a substantial step up from Basic.

Alternatives

• Autura is worth considering for users seeking a free plan and marketplace buyer account or free dispatch options, rather than Towbook's paid, call-capped tiers.
• RepoSystems may suit recovery operations that need a free lender self-management account with unlimited access, alongside paid software options.
• VTS Systems is a choice for operators who want an unlimited-tows/calls monthly option: its CLOUD Bronze plan is $99.95 a month for towing only.
• Dispatch Anywhere may fit operations seeking a custom quote scaled to fleet size and feature needs, with no long-term contracts required.
• Ranger SST is another paid option for towing operations.
• TowBridge is another paid option, with a free trial.
• OnTow may appeal to smaller teams looking for a C$35 a month plan capped at five users and ten vehicles.
• Apex Networks RMS is an option for buyers who prefer a modular feature set and a monthly rolling contract with no minimum term.
• Compare more options in Towing Software.

Verdict

Choose Towbook if your towing operation needs dispatch, impound workflows, mobile driver documentation, and accounting connections in one system, and its call allowance matches your workload. The full-feature 30-day trial makes it possible to assess the workflow before subscribing. Look elsewhere if predictable high call volume makes the included caps and overage pricing a poor fit.