Teamwork Desk

What Teamwork Desk is

Teamwork Desk is a paid customer-support platform from Teamwork Desk, headquartered in Cork, Ireland; the maker was founded in 2007. Its support tools include a shared inbox, SLA management, a help center, ticket automation, a customer portal, and API access. The listed platform is API, and the product includes 10 agent seats. Starter costs $9.50 per user per month when billed yearly and includes 10 agents. Premium has no listed price and adds customer happiness ratings, custom fields, full reporting, business hours, scheduled tickets, and service level agreements. Enterprise also has no listed price and is HIPAA verified. Teamwork Desk offers a 30-day trial and has no free plan. The combination of shared handling, service-level tools, self-service resources, customer access, and automation supports several parts of a support workflow.