Sytel Contact Center
The facts below are what the maker publishes about Sytel Contact Center, checked and dated. Our editors have not written about it yet.
Plans and prices
From Sytel Contact Center's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Softdial Cloud™ CCaaS | Priced on request | For SMBs and enterprise · scales to 10,000+ agents on demand · no upfront investment · Subscription; charges by agent seat or minutes used. Price not stated. |
The facts
Each one read from Sytel Contact Center's own pages, with the date it was checked.
What it does
- Automation
- SCC includes predictive dialing, inbound routing, agent scripts, recording, analytics, and AI, IVR, and bot workflows.checked 11 Oct 2026
- Channels
- The platform blends voice, chat, email, and social channels and lets agents handle multiple live sessions.checked 11 Oct 2026
- Customers
- Sytel describes the platform for subscribers, CCaaS partners serving multiple tenants, and enterprises handling high volumes of customer interactions.checked 11 Oct 2026
- Data handling
- Sytel states it does not host customer CRM data or personal consumer information and limits stored data to call recordings and related metadata.checked 11 Oct 2026
- Deployment
- SCC is offered as a managed CCaaS subscription or as a platform for partners and enterprises to install and manage, including cloud, on-premise, or hybrid enterprise deployment.checked 11 Oct 2026
- Digital channel scope
- omnichannelchecked 22 Sep 2026
- HIPAA scope
- Sytel states it does not process or store individually identifiable health information and does not act as a HIPAA Business Associate.checked 11 Oct 2026
- Inbound calling
- Yeschecked 22 Sep 2026
- Integrations
- SCC offers published APIs for integrating or replacing components, and Sytel lists a Salesforce AppExchange app and messaging support for Facebook, X, Telegram, WhatsApp, and WeChat.checked 11 Oct 2026
- IVR builder
- Yeschecked 22 Sep 2026
- Outbound dialer
- Yeschecked 22 Sep 2026
- Product
- Softdial Contact Center (SCC) is Sytel’s AI-enabled, multichannel, fully blended contact center platform.checked 11 Oct 2026
- Scale
- Sytel says its cloud components scale from 10 to more than 10,000 agents.checked 11 Oct 2026
- Security
- Sytel says hosted services run on AWS and describes encryption, administrator MFA, tenant isolation, audit logging, and annual risk review; it says it is aligned with SOC 2 criteria and GDPR.checked 11 Oct 2026
- Support
- Softdial Cloud is managed and supported by Sytel, with expert support described as available 24/7/365.checked 11 Oct 2026
- Web workspace
- Softdial One is a browser-based workspace for agents, supervisors, and administrators that requires no software installation.checked 11 Oct 2026
- Workforce management
- Yeschecked 22 Sep 2026
The company
- Company
- Sytel says it is a privately owned software development house headquartered in Aylesbury, UK, founded in 1994.checked 11 Oct 2026
- Founded
- 1994checked 19 Oct 2026
- Headquarters
- Aylesbury, UKchecked 19 Oct 2026
Money
- Trial
- Sytel advertises a free trial for subscribers and invites visitors to request one; it does not state a trial duration on that page.checked 11 Oct 2026
Alternatives to Sytel Contact Center
- 1
Genesys Cloud CX
AndroidiOSWebAPI8.8From $75 a month - 2
VICIdial
Free planOpen sourceAndroidiOSWebAPI8.8Free plan - 3
Amazon Connect
AndroidiOSWebAPI8.7 - 4
Agentforce Contact Center
AndroidiOSWebAPI8.5From $50 a month - 5
CallHub
Free planAndroidiOSWebAPI8.5Free plan - 6
Freshcaller
Free planAndroidiOSWeb8.4From $15 a month