Sytel Contact Center
6.8#60 in call center softwareAndroidiOSWebAPI
VisitSytel Contact Center vs VICIdial
What both publish
| Fact | Sytel Contact Center | VICIdial |
|---|---|---|
| Digital channel scope | omnichannel | voice_plus_digital |
| Headquarters | Aylesbury, UK | St. Petersburg, Florida, United States |
| Inbound calling | Yes | Yes |
| Integrations | SCC offers published APIs for integrating or replacing components, and Sytel lists a Salesforce AppExchange app and messaging support for Facebook, X, Telegram, WhatsApp, and WeChat. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | Softdial Contact Center (SCC) is Sytel’s AI-enabled, multichannel, fully blended contact center platform. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
Sytel Contact Center plans
- Softdial Cloud™ CCaaSPriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Sytel Contact Center if…
You want what its maker publishes above — check its page for the details.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.