Syntela AudioConnect
Syntela AudioConnect is a phone-based audio conferencing service that lets participants join with a designated number and passcode, without extra equipment.
What Syntela AudioConnect is
Syntela AudioConnect is a phone-based audio conferencing service that lets participants join with a designated number and passcode, without extra equipment. Hosts can start reservationless conferences on demand, while participants call toll-free or international numbers and keep existing passcode combinations. Standard keypad functions include recording and dial-out, and moderator controls are available. Operators can dial participants directly and assist with sub-conferencing, Q&A and conference management. Enhanced operator-assisted calls add participant information collection, enhanced Q&A and transcription. Syntela describes a network capable of 100 gigabits per second with redundant Tier-1 provider connections, core equipment and connectivity. Accounts can also be used with Syntela Web or Video Conferencing. The company offers local personal support, onsite or remote training, detailed invoices and customized reporting. Syntela is headquartered in Syracuse, New York, and says it has over 30 years of conferencing experience.
Good
- Reservationless conferences available on demand
- Toll-free and international dial-in
- Recording and dial-out keypad features
- Operator assistance and enhanced Q&A
- Customized reporting and detailed invoices
Watch out
- Pricing is available on request
- Free-trial duration and terms are unstated
- Phone-based service requires dial-in participation
Who it suits
AudioConnect suits businesses needing reservationless phone conferences with toll-free or international access, recording and operator support. It also fits teams wanting training, reporting and links to Syntela’s web or video conferencing services.
Verdict
AudioConnect focuses on managed audio meetings by phone, with reservationless access, recording, operator assistance and reporting. Its network and support services target organizations that need structured conferencing without additional equipment.
The facts
Each one read from Syntela AudioConnect's own pages, with the date it was checked.
What it does
- Audio security
- Syntela says AudioConnect uses Tier 1 carriers and Compunetix bridges, which it describes as scalable, reliable, flexible, and tested for security and reliability.checked 9 Oct 2001
- Availability
- Reservationless AudioConnect is described as available any time, any place.checked 10 Oct 2001
- Enhanced operator assistance
- Enhanced operator-assisted calls offer participant information collection, enhanced Q&A, and transcription services.checked 10 Oct 2001
- Equipment and setup
- The service does not require additional equipment and is described as easy to implement.checked 10 Oct 2001
- Integration
- AudioConnect can be used with Syntela Web or Video Conferencing for an end-to-end experience.checked 10 Oct 2001
- Joining
- Participants can use a toll-free or international number and keep their existing passcode combinations.checked 9 Oct 2001
- Keypad features
- Recording and dial-out are listed as standard keypad features.checked 10 Oct 2001
- Network
- Syntela describes a network capable of 100 gigabits per second, with redundant Tier-1 provider connections and core network equipment.checked 10 Oct 2001
- Operator assistance
- Operators can dial out to participants and assist with sub-conferencing, Q&A, and conference management.checked 10 Oct 2001
- Phone access
- Participants can dial a toll-free or international number and keep their existing passcode combinations.checked 10 Oct 2001
- Purpose
- AudioConnect lets people join business audio conferences by dialing a designated number and entering a passcode, without additional equipment.checked 10 Oct 2001
- Reporting
- The service provides detailed invoices and offers customized reporting.checked 10 Oct 2001
- Reservationless
- Customers can start on-demand audio conferences at any time without making a reservation.checked 10 Oct 2001
- Support and training
- Syntela offers local personal support and dedicated staff for onsite or remote user training.checked 10 Oct 2001
Money
- Billing and reports
- The page says detailed invoices and customized reporting are available.checked 9 Oct 2001
- Trial
- The AudioConnect page links to a free trial, but does not state its duration or terms.checked 10 Oct 2001
The company
- Company experience
- Syntela says it has over 30 years of experience providing conferencing services.checked 10 Oct 2001
- Headquarters
- Syntela lists its address as 250 S. Clinton St., Suite 120, Syracuse, NY 13202.checked 9 Oct 2001
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