TPx Virtual Fax
TPx Virtual Fax is a cloud service for business faxing with local or toll-free numbers.
What TPx Virtual Fax is
TPx Virtual Fax is a cloud service for business faxing with local or toll-free numbers. Users can receive faxes by email or in a web portal and send them by email or through the portal. On Windows, documents can be faxed from any application that prints. Outbound tools include scheduled sending, automatic retries, delivery notifications, an outgoing queue, and fax history. The portal provides searchable history, OCR for received fax PDFs, a phone book, configurable inbound-routing rules, and an event log. The service includes 750 pages, with each additional page priced at $0.05. TPx says transmissions use TLS encryption; portal-stored faxes are behind HTTPS authentication but are not stored encrypted. Faxes and records remain for 30 days by default, with an option to delete them immediately after sending or receiving. TPx includes Virtual Fax among its HIPAA-compliant outsourced IT options, with safeguards verified by a third-party audit. It can be added to any UCx with Webex package. Pricing is on request, and support is available through a portal, chat, and phone.
Good
- Local or toll-free virtual fax numbers
- Scheduled sending and automatic retry attempts
- OCR and searchable fax history
- HIPAA-compliant option with third-party audit
- 750 pages included monthly
Watch out
- Portal-stored faxes are not encrypted at rest
- Additional pages cost $0.05 each
- Default retention is 30 days
- Pricing is available only on request
Who it suits
TPx Virtual Fax suits businesses of all sizes that need inbound and outbound faxing through email, web, or Windows applications. It may fit organizations requiring HIPAA-related safeguards and a 750-page allowance.
Verdict
TPx Virtual Fax provides cloud faxing with routing, search, OCR, delivery controls, and Windows printing support. Its HIPAA-related positioning and page allowance may suit business workflows, though stored-fax encryption and overage costs deserve attention.
Plans and prices
From TPx Virtual Fax's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Virtual Fax usage | — | 750 pages included |
| Virtual Fax included usage | Free | first 750 inbound + outbound pages · billed in whole-page increments · included |
| Additional fax pages | $0.05, paid once | inbound or outbound pages beyond the first 750 · per additional page |
| TPx Virtual Fax | Priced on request | First 750 pages (inbound + outbound) included · Each additional page: $0.05 |
The facts
Each one read from TPx Virtual Fax's own pages, with the date it was checked.
What it does
- Address books
- Users can maintain phone books of commonly used fax numbers.checked 21 Oct 2026
- API and SDKs
- The reviewed TPx Virtual Fax product and support pages document portal, email, routing, and administration workflows but do not provide a public API or SDK reference.checked 21 Oct 2026
- Audit trail
- TPx says the service records a full audit trail of fax activity.checked 21 Oct 2026
- Automatic retries
- Outbound fax settings include automatic retry attempts.checked 21 Oct 2026
- Compliance
- TPx states that Virtual Fax is included in its HIPAA-compliant outsourced IT portfolio and has third-party-audited safeguards.checked 21 Oct 2026
- Compliance support
- hipaachecked 20 Sep 2026
- Delivery notifications
- The product reports successful and failed fax delivery notifications.checked 21 Oct 2026
- Documentation
- TPx publishes a dedicated Virtual Fax support category covering routing, users, history, OCR, SMTP, and sending procedures.checked 21 Oct 2026
- Email formats
- Email-to-fax accepts Word, Excel, PowerPoint, PDF, and TXT attachments.checked 21 Oct 2026
- Encryption
- TPx says Virtual Fax uses TLS encryption for sending and receiving, while faxes stored in the portal are behind HTTPS authentication but are not stored encrypted.checked 10 Oct 2026
- Fax features
- Outbound faxing supports scheduled sends, automatic retry attempts, delivery notifications, an outgoing queue, and fax history.checked 10 Oct 2026
- Fax history
- The portal provides inbound and outbound fax history plus an outgoing queue.checked 21 Oct 2026
- Fax numbers
- The service offers local or toll-free virtual fax numbers.checked 21 Oct 2026
- HIPAA
- TPx says its Virtual Fax service is included among its HIPAA compliant outsourced IT options, with safeguards and policies verified by a third-party audit.checked 10 Oct 2026
- Inbound fax delivery
- Inbound faxes can be delivered to email or viewed in the web portal.checked 21 Oct 2026
- Inbound faxing
- Yeschecked 20 Sep 2026
- Integration
- Virtual Fax can be added to any UCx with Webex package.checked 21 Oct 2026
- Intended customers
- TPx describes Virtual Fax as a business service that can support businesses of all sizes.checked 10 Oct 2026
- Limit: outages and support
- Trustpilot reviewers report offices going offline, delayed ticket responses, and outages classified less severely than they expected.checked 21 Oct 2026
- Monthly page allowance
- 750checked 20 Sep 2026
The company
- Company headquarters
- TPx's current LinkedIn company page lists Austin, Texas as headquarters.checked 21 Oct 2026
- Company size
- LinkedIn lists TPx as privately held with 1,001–5,000 employees.checked 21 Oct 2026
- Founded
- TPx is listed as founded in 1998.checked 21 Oct 2026
Money
- Limit: billing and contracts
- Trustpilot reviewers report disputed early-termination charges, unexpected bills, collections activity, and difficulty ending contracts.checked 21 Oct 2026
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