FaxTerra

FaxTerra is an online fax service for individuals and teams who need web, iPhone, or Android access to sending and receiving, including international faxing. Its standout advantage is flexible access: free monthly sending, credits that do not expire, and shared team use without per-user fees. The main catch is that inbound faxes can become inaccessible when the page allowance runs out.

Overview

A virtual fax number supports receiving as well as sending. FaxTerra accepts PDF, JPG, PNG, HEIC, TIFF, GIF, BMP, and WebP files, emails delivery confirmations, and lets users check fax status. It advertises 256-bit encryption. For occasional use, the free tier and non-expiring credits avoid a subscription; regular or team use may call for a monthly plan with a larger allowance.

The page limits have practical consequences: sending stops when pages run out, and incoming faxes beyond the allowance remain inaccessible until a refill or upgrade. That makes a plan with enough headroom important for anyone who relies on inbound documents.

For more options, see Online Fax Services.

Key features

Shared access and retention

Teams share one fax number, inbox, sent history, and monthly page allowance. Invitees are unlimited, with no per-user fee, which is useful when several people need to handle the same fax workflow. Business and Pro retain received faxes for one year and let users choose sent-document retention; those retention terms may matter to teams managing records.

Optional HIPAA support

Paid plans can add HIPAA compliance with a signed BAA, PHI-free notifications, and a six-year audit log. The add-on is a meaningful option for organizations handling protected health information, but it is not part of the free tier.

Additional numbers and account terms

Extra fax numbers cost $3.99 monthly each or $39.99 annually each. Purchased credit pages never expire. There is no trial that converts into a bill; downgrades create an invoice credit rather than a refund, so users reducing a subscription should not expect cash back.

Pricing

The free plan costs nothing, billed at $0 forever, and includes 10 pages monthly for sending to US and Canadian numbers. It requires no credit card and has no ads, watermarks, or branding. Its geography and sending-only page allowance make it a useful low-risk trial of the service, but not a broad free receiving plan.

One-time credit packs suit occasional faxing: Lite Credit Pack is $1.99, paid once for 10 sending pages, Standard Credit Pack is $4.99, paid once for 30, and Plus Credit Pack is $9.99, paid once for 100. Their pages never expire, so they are better suited than monthly allowances to uneven use.

For a temporary number, One-Time Fax Number costs $14.99, paid once and provides a number for 90 days with 50 pages; nothing renews. It offers a defined short-term option, but is less suited to users who need a continuing number.

Monthly subscriptions add recurring capacity and a number. Starter is $4.99 a month for 50 pages and one fax number. Business is $9.99 a month for 200 pages, one number, and one-year inbox retention. Pro is $29.99 a month for 1,000 pages and one number. Starter Annual costs $49.99 a year, billed annually at $49.99, for 50 pages monthly and one number. Starter fits light regular use; Business provides more room and explicit inbox retention; Pro is the high-volume choice. The annual Starter lowers the stated recurring commitment compared with paying Starter monthly, but keeps the same monthly page allowance. All plans stop sending once their pages are exhausted, and inbound pages beyond allowance remain inaccessible until refill or upgrade.

Platforms

FaxTerra supports web browsers, iPhone, and Android apps. That mix accommodates desktop and mobile access without requiring a single device type.

Who it's for

FaxTerra is a sensible fit for occasional senders who value non-expiring credits, people who need a fax number for a fixed 90-day period, and teams that want shared access without per-seat charges. Organizations needing HIPAA support can add it on paid plans. It is less suitable for anyone who needs guaranteed access to incoming faxes beyond plan limits or free sending outside the US and Canada.

Pros and cons

• Pros: Non-expiring one-time credits suit sporadic sending without monthly waste.
• Pros: Unlimited team invitees share the same number, inbox, history, and page pool without per-user fees.
• Pros: Paid HIPAA add-on includes a signed BAA, PHI-free notifications, and a six-year audit log.
• Cons: The free 10-page allowance only covers sending to US and Canadian numbers.
• Cons: Incoming faxes beyond the allowance remain inaccessible until refill or upgrade, a serious constraint for users depending on inbound delivery.
• Cons: Downgrades produce invoice credit rather than refunds.

Alternatives

Choose FAX.PLUS if a 30-day free period on paid plans is more useful than FaxTerra's free 10 pages each month; its free plan also provides 10 pages total rather than a monthly allowance.

FaxBurner may suit users prioritizing a disposable number, with 25 inbound pages per month and five outbound pages total on its free plan.

Dropbox Fax (formerly HelloFax) is another free option for sending, with five free outbound pages and up to 20 additional pages to earn; inbound faxing requires a paid account.

WestFax is worth comparing for users who prefer a paid service, with a Solo plan at $14.99 a month for 500 pages and one user license.

CocoFax offers a paid Lite plan at $9.99 a month for 60 pages, an alternative for users seeking a subscription with a larger allowance than FaxTerra Starter.

iFax offers a paid Basic plan at $12.49 a month for 200 pages, for users comparing monthly page allowances.

AvoFax is another paid service to consider.

SecurelyFax offers a pay-as-you-go plan with no monthly fee and 30-day file retention, which may suit users prioritizing that pricing structure.

Verdict

FaxTerra is a strong fit for occasional senders and teams that want flexible credits, shared access, and optional HIPAA support without per-user fees. Its biggest reason to choose is the combination of non-expiring credits and a useful team model; its biggest reason to look elsewhere is the risk of losing access to incoming faxes when an allowance is exceeded.