Superplural Omni

What Superplural Omni is

Superplural Omni brings customer conversations from messaging, social media, email, and website live chat into one shared inbox with an AI assistant. Listed channels include WhatsApp, Instagram, Facebook, Telegram, email, and website live chat. The assistant learns from help center content, past chats, and FAQs to suggest replies and find articles, and it offers automatic translation. Omni includes a searchable help center with article categories and AI-powered search for natural-language queries. Teams can use private notes, mentions, internal discussions, and assignment rules; automation can assign, tag, and route conversations. Its dashboard reports response times, resolution rates, and team performance, and one account can handle conversations for multiple brands or projects. The product advertises an API and webhooks for connecting tools and workflows, plus a mobile app for replying to customers on the go; specific mobile operating systems are not named. The maker says it sets up channels, customizes the widget, and onboards the team without requiring technical work from the customer. Pricing is on request. The linked privacy policy says the company uses commercially acceptable measures to protect personal data but cannot guarantee absolute security.