Deskero
8.1#1 in social customer service softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDeskero vs Superplural Omni
Superplural Omni
6.0#22 in social customer service softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Deskero | Superplural Omni |
|---|---|---|
| Automation | Timed automations, predefined scenarios and custom scenarios can trigger actions based on ticket conditions. | Rules can automatically assign, tag, and route conversations. |
| Headquarters | London, United Kingdom | São Paulo, Brazil |
| Help center | Yes | Omni includes a searchable help center with AI-powered search and article categories. |
| Knowledge base | Customers can use a searchable knowledge base, and agents can create articles from ticket replies with suggested related content. | The help center supports article categories and AI-powered search for natural-language queries. |
Deskero plans
- StartFree
- Grow$12 a month
- Business$30 a month
- Premium$120 a month
Superplural Omni plans
No prices published.
Pick Deskero if…
The free Start tier may suit a small support operation that needs one agent and unlimited customers. Teams needing more agents or features such as multi-channel support can consider the paid tiers.
Pick Superplural Omni if…
Omni suits customer-support teams that handle messages across several channels or brands and need shared assignment and automation tools. Its AI assistant and searchable help center may also help teams suggest replies and find support articles.