Squid Alerts
Squid Alerts provides on-call calendars, incident escalation, and rule-based alert routing for IT organizations.
What Squid Alerts is
Squid Alerts provides on-call calendars, incident escalation, and rule-based alert routing for IT organizations. Teams can assign primary and secondary responders, create recurring rotations, or generate schedules automatically. Escalation chains notify people by email, SMS, or voice call and continue until an incident is acknowledged or resolved. Routing rules can forward alerts to another team, convert them into incidents, or ignore them. Incoming alerts can use team email addresses, API endpoints, phone calls, or SMS. Integrations named by the maker include ServiceNow, JIRA, SolarWinds, Microsoft Teams, Slack, Splunk, and Jenkins. Pricing is based on monthly notifications rather than users, and both plans include unlimited users and teams. Startup costs $89 a month for 1,000 notifications; Professional costs $249 a month for 5,000. A 30-day trial needs no credit card. Web and API access are available.
Good
- Unlimited users and teams
- Email, SMS, and voice escalation
- Recurring and automatic schedules
- Multiple inbound alert methods
- 30-day trial without credit card
Watch out
- Startup plan costs $89 a month
- Professional plan costs $249 a month
- Long messages may consume multiple notifications
- Each team phone number uses 100 notifications
Who it suits
It suits startups through enterprises that need scheduled responders, multichannel escalation, and alert-routing rules. Teams operating in the US, Canada, or UK can use the listed capabilities.
Verdict
Squid Alerts covers scheduling, escalation, routing, and inbound alerts with notification-based billing. Its plan limits and notification usage rules should be reviewed alongside your expected incident volume.
Plans and prices
From Squid Alerts's own pricing page, checked 9 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Startup | $89 a month | 1,000 notifications / month · Unlimited Users & Teams · On-Call Calendars & Escalation Chains · Inbound Numbers & Live Call Routing · Email Support · $89 /mo |
| Professional | $249 a month | 5,000 notifications / month · Unlimited Users & Teams · On-Call Calendars & Escalation Chains · Inbound Numbers & Live Call Routing · Email & Phone Support · $249 /mo |
The facts
Each one read from Squid Alerts's own pages, with the date it was checked.
What it does
- Alert routing
- Routing rules can forward alerts to another team, convert them to incidents, or ignore them.checked 9 Oct 2001
- Country coverage
- The pricing page says all capabilities currently work in the US, Canada, and UK.checked 9 Oct 2001
- Escalations
- Escalation chains can notify people by email, SMS, or voice call and continue until an incident is acknowledged or resolved.checked 9 Oct 2001
- Inbound alerts
- Teams can receive alerts through team email addresses, API endpoints, phone calls, and SMS messages.checked 9 Oct 2001
- Integrations
- The maker names ServiceNow, JIRA, SolarWinds, Microsoft Teams, Slack, Splunk, and Jenkins as integration examples.checked 9 Oct 2001
- Notification usage
- Long SMS messages and voice calls longer than one minute can use more than one notification; each team phone number uses 100 monthly notifications.checked 9 Oct 2001
- On-call scheduling
- Teams can configure primary and secondary on-call resources, recurring schedules, and automatically generated schedules.checked 9 Oct 2001
- Purpose
- Squid Alerts provides on-call calendars, incident escalation, and rule-based alert routing for IT organizations.checked 9 Oct 2001
- Security
- The data security policy says data in transit is encrypted with SSL and HTTPS/TLS and data at rest with AES-256 or higher.checked 9 Oct 2001
- Security controls
- The policy describes role-based production access, annual third-party penetration tests, and backups every six hours.checked 9 Oct 2001
- Support
- The Startup plan includes email support, while Professional includes email and phone support.checked 9 Oct 2001
- Who it is for
- The company describes its product as serving startups through enterprises and building enterprise integration tools to improve employee productivity.checked 9 Oct 2001
Money
- Billing model
- Pricing is based on monthly notifications rather than per-user charges, and plans include unlimited users and teams.checked 9 Oct 2001
- Trial
- The site offers a 30-day free trial and says no credit card is required.checked 9 Oct 2001
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