Specteron
Specteron is an AI customer service and support platform that also manages conversations in a shared inbox, collects feedback, and supports product updates.
What Specteron is
Specteron is an AI customer service and support platform that also manages conversations in a shared inbox, collects feedback, and supports product updates. Its automation tools include a visual flow builder, behavior controls, AI Quality review, website previews, and structured forms. Answers can draw on approved product documents, FAQs, website pages, and support content. In the inbox, teams can monitor conversations, pause automation, assign owners, or take over with the conversation context attached. WhatsApp and Messenger integrations are listed on Starter and higher plans; custom systems can connect through APIs and webhooks. The Free plan costs nothing and includes 25 messages, one active bot, one workspace seat, and 100 MB of Knowledge Base storage. The product lists a 7-day trial where offered. Native apps are available for macOS, Windows, iOS, and Android, alongside web access. Specteron describes tenant isolation and HTTPS encryption, but does not claim independent certification or a recurring third-party penetration-testing program.
Good
- Answers can use approved product and support content
- Teams can pause automation and take over conversations
- Free plan includes one bot and one workspace seat
- Native apps listed for four desktop and mobile platforms
Watch out
- Free plan includes 25 messages
- No SOC 2 or ISO 27001 certification is claimed
- No fixed public support response-time target
Who it suits
Specteron is aimed at B2B SaaS companies, support leaders, and product or operations teams. It may suit teams that want automated support with a shared inbox and human handoff.
Verdict
Specteron combines automated answers with controls for human review and conversation handoff. Its free plan has limited stated allowances, and buyers with specific certification or response-time requirements should note what the company does not claim.
Plans and prices
From Specteron's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | 25 messages/month · 1 active bot · 1 workspace seat · 100 MB Knowledge Base storage · web chat only |
| Starter | $24 a month | 2,100 messages/month · 3 active bots · 3 workspace seats · 1 GB Knowledge Base storage · Per month, billed monthly or annually |
| Pro | $89 a month | 10,000 messages/month · 10 active bots · 10 workspace seats · 5 GB Knowledge Base storage · Per month, billed monthly or annually |
| Enterprise | Priced on request | Custom monthly message allowance · 100 active bots · 100 workspace seats · 10 GB Knowledge Base storage · SSO/SAML · Custom contract |
The facts
Each one read from Specteron's own pages, with the date it was checked.
What it does
- Audience
- Specteron describes itself as B2B and identifies fast-growing SaaS companies, support leaders, and product and operations teams as audiences it builds for.checked 12 Oct 2026
- Compliance
- The compliance page says Specteron is not presented as SOC 2 or ISO 27001 certified and does not advertise a HIPAA or BAA commitment.checked 12 Oct 2026
- Custom connections
- The enterprise page says custom systems can connect through the gateway API, workspace API keys, and webhook deliveries; it describes WhatsApp and Messenger as built-in channel integrations.checked 12 Oct 2026
- Deployment channels
- multichannelchecked 22 Sep 2026
- Human handoff
- Yeschecked 22 Sep 2026
- Inbox and handoff
- Teams can monitor conversations, pause automation, assign owners, and take over a conversation with its context attached.checked 12 Oct 2026
- Included conversations
- 2100checked 22 Sep 2026
- Integrations
- The pricing page lists WhatsApp and Messenger integrations on Starter and higher plans.checked 12 Oct 2026
- Knowledge
- The platform can ground answers in approved product documents, FAQs, website pages, and support content.checked 12 Oct 2026
- Knowledge-base answers
- Yeschecked 22 Sep 2026
- Product
- Specteron is an AI platform for customer service and support that also manages conversations in a shared inbox, collects feedback, and supports product updates.checked 12 Oct 2026
- Security
- Specteron describes tenant isolation and HTTPS transport encryption, and says it does not claim a recurring third-party penetration-testing program or current independent certification.checked 12 Oct 2026
- Support
- The SLA page says dashboard ticketing is available to all customers and that there is no fixed public response-time target absent a separate agreement.checked 12 Oct 2026
- Support automation
- Its support automation includes a flow builder, behavior controls, AI Quality review, website preview tooling, and structured forms.checked 12 Oct 2026
- Visual flow builder
- Yeschecked 22 Sep 2026
Where it runs
- Desktop and mobile apps
- The download page lists native apps for macOS, Windows, iOS, and Android.checked 12 Oct 2026
The company
- Founded
- 2024checked 28 Sep 2026
Money
- Free plan
- Yeschecked 22 Sep 2026
- Trial
- The Terms of Service say a 7-day trial may be offered where shown in the product.checked 12 Oct 2026
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