Specialty Answering Service
Specialty Answering Service provides businesses with 24-hour live call answering, message taking, and call transfers.
What Specialty Answering Service is
Specialty Answering Service provides businesses with 24-hour live call answering, message taking, and call transfers. Accounts can use custom scripts and routing, including cold and warm transfers. After an operator completes a call, the system can send the message by text, email, or both. Its iPhone and Android app supports listening to calls, changing status, running reports, and texting callers; the service is also available on the web. Listed integrations include Salesforce, HubSpot, Google Calendar, Zendesk, Zoho, and Zapier. A Custom Action app can send call data to a software endpoint through a webhook. The company says its call center is SOC 2 certified and PCI and HIPAA compliant, and describes HIPAA-compliant call handling for medical practices; it can sign a Business Associate Agreement. Plans are billed monthly and can be changed or canceled at any time. The Economy plan is $44 a month plus $1.54 per minute. A free trial provides access to operators and software for two weeks or 200 minutes, without a credit card. Support is available by phone, email, social media, and live chat.
Good
- Provides 24-hour live answering.
- Supports customized scripts and call routing.
- Messages can be dispatched by text or email.
- Mobile app supports call listening and texting.
- Offers a two-week or 200-minute trial.
Watch out
- No free plan is listed.
- Economy costs $44 a month plus $1.54 per minute.
- Trial ends at two weeks or 200 minutes.
Who it suits
This service suits businesses that need live call coverage, message delivery, or call transfers, including medical practices seeking HIPAA-compliant call handling. Mobile users can listen to calls, update status, run reports, and text callers through the app.
Verdict
Specialty Answering Service combines live operators with call routing, message delivery, mobile tools, and integrations. Its trial offers a way to evaluate the service, while ongoing use starts with a monthly fee plus per-minute charges.
Plans and prices
From Specialty Answering Service's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Economy | $44 a month | Per-minute billing · billed by the second · $44 per month + $1.54 per minute |
| 100 Minute | $159 a month | 100 minutes included · billed by the second · $159 per month + $1.44 each additional minute |
| 220 Minute | $269 a month | 220 minutes included · billed by the second · $269 per month + $1.44 each additional minute |
| 500 Minute | $649 a month | 500 minutes included · billed by the second · $649 per month + $1.34 each additional minute |
| 1,000 Minute | $1,199 a month | 1,000 minutes included · billed by the second · $1199 per month + $1.29 each additional minute |
| 2,500 Minute | $2,929 a month | 2,500 minutes included · billed by the second · $2929 per month + $1.19 each additional minute |
| 5,000 Minute | $5,649 a month | 5,000 minutes included · billed by the second · $5649 per month + $1.19 each additional minute |
| 10,000 Minute | $10,599 a month | 10,000 minutes included · billed by the second · $10599 per month + $1.09 each additional minute |
The facts
Each one read from Specialty Answering Service's own pages, with the date it was checked.
What it does
- Call handling
- Accounts can use customized call scripts and call routing, including cold and warm transfers.checked 3 Oct 2026
- Custom integration
- The Custom Action app can send call data to a software endpoint URL using a webhook.checked 3 Oct 2026
- Dispatch
- After an operator ends a call, the system can dispatch the message by text, email, or both.checked 3 Oct 2026
- Healthcare
- The company says it can sign a Business Associate Agreement and describes HIPAA compliant call handling for medical practices.checked 3 Oct 2026
- Integrations
- SAS Flex lists integrations including Salesforce, HubSpot, Google Calendar, Zendesk, Zoho, and Zapier.checked 3 Oct 2026
- Security
- The company states its call center is SOC 2 certified and PCI and HIPAA compliant, and says portal access is controlled by user privileges.checked 3 Oct 2026
- Service
- The company provides 24-hour live answering, message taking, and call transfer services for businesses.checked 3 Oct 2026
- Support
- The company offers phone, email, social media, and live chat support.checked 3 Oct 2026
The company
- Company history
- The company says it was founded in 1985 in the Philadelphia suburbs and lists its address in King of Prussia, Pennsylvania.checked 3 Oct 2026
- Founded
- 1985checked 28 Sep 2026
- Headquarters
- King of Prussia, Pennsylvania, United Stateschecked 28 Sep 2026
Where it runs
- Mobile app
- The iPhone and Android app supports listening to calls, updating status, running reports, and texting callers.checked 3 Oct 2026
Money
- Plan flexibility
- The company says plans are billed monthly, have no long-term contract, and can be changed or canceled at any time.checked 3 Oct 2026
- Trial terms
- The pricing page says the free trial provides access to operators and software for two weeks or 200 minutes without a credit card.checked 3 Oct 2026
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