SolarWinds Incident Response
SolarWinds Incident Response brings alerts together and supports incident management from alert consolidation through resolution.
What SolarWinds Incident Response is
SolarWinds Incident Response brings alerts together and supports incident management from alert consolidation through resolution. Alert correlation and enrichment can filter noise, reduce duplicate alerts and add context. For on-call response, it offers schedules, escalations, and SMS and voice notifications. Responders can coordinate through mobile alerts, Slack or Microsoft Teams integrations, incident notes and shared timelines. Automation features are available; the Enterprise plan adds AI-generated incident summaries and suggestions. Premium includes a service graph and SLO tracker, while Enterprise includes bidirectional ServiceNow sync. The listed integrations also include a public API, email, outgoing webhooks and a Terraform provider. All three plans support unlimited users. There is no free plan. SolarWinds is headquartered in Austin, Texas, and was founded in 1999.
Good
- Correlates and enriches alerts to reduce duplicates.
- Provides on-call schedules, escalations and SMS and voice alerts.
- Supports coordination through incident notes and shared timelines.
- All three plans support unlimited users.
Watch out
- No free plan is listed.
- Trial notifications are limited to 100 combined phone and SMS.
- Stakeholder licenses are available only on Premium and Enterprise.
Who it suits
The product suits engineers, site reliability engineers, systems engineers and others responsible for incident management and on-call response. Premium and Enterprise are options for teams that need stakeholder licenses.
Verdict
SolarWinds Incident Response combines alert handling, on-call workflows and responder collaboration. Check plan details for notification limits and stakeholder access; Enterprise pricing is custom.
Plans and prices
From SolarWinds Incident Response's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Pro | $15 | Unlimited email and push · SMS/voice notification limits vary by region; additional notifications cost extra · 14-day trial · per user/month, billed annually |
| Premium | $24 | 1 year data retention · Unlimited SMS and voice notifications · Up to 10 stakeholders at no extra charge · 14-day trial · per user/month, billed annually |
| Enterprise | Priced on request | Unlimited data retention · Unlimited stakeholders at no additional cost · Live Call Routing add-on · 14-day trial · Custom pricing |
The facts
Each one read from SolarWinds Incident Response's own pages, with the date it was checked.
What it does
- Alert handling
- Alert correlation and enrichment filters noise, reduces duplicates, and adds context to alerts.checked 5 Oct 2026
- Automation and AI
- The Enterprise plan includes AI-generated incident summaries and incident suggestions, while the product also offers automation features.checked 5 Oct 2026
- Collaboration
- Responders can use mobile alerts, Slack or Microsoft Teams integrations, incident notes, and shared timelines to coordinate response.checked 5 Oct 2026
- Enterprise integration
- The Enterprise plan includes bidirectional ServiceNow sync.checked 5 Oct 2026
- Integrations
- The integrations page lists a public API, email, outgoing webhooks, and a Terraform provider.checked 5 Oct 2026
- Intended users
- The pricing FAQ describes product users as engineers, site reliability engineers, systems engineers, or others who handle incident management and on-call.checked 5 Oct 2026
- On-call
- It provides schedules, escalations, and SMS and voice notifications for on-call response.checked 5 Oct 2026
- Purpose
- The product brings alerts together and supports incident management from alert consolidation through resolution.checked 5 Oct 2026
- Security
- SolarWinds says it maintains compliance with industry-standard security and regulatory frameworks and directs customers to its Trust Center for controls and certifications.checked 5 Oct 2026
- Service reliability
- Premium includes a service graph and SLO tracker for service visibility and reliability tracking.checked 5 Oct 2026
- Support
- The company site lists technical support, documentation, training, and a user community as customer resources.checked 5 Oct 2026
- Users
- The plan comparison page states that all three plans support unlimited users.checked 5 Oct 2026
The company
- Founded
- 1999checked 28 Sep 2026
- Headquarters
- Austin, Texas, United Stateschecked 28 Sep 2026
Money
- Plan limit
- Stakeholder licenses are available only on Premium and Enterprise; Premium includes up to 10 stakeholders and Enterprise allows unlimited stakeholders at no additional cost.checked 5 Oct 2026
- Trial limit
- The 14-day trial includes all product features and is limited to 100 combined phone and SMS notifications.checked 5 Oct 2026
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