SolarWinds Incident Response
- Android app
- Yes
- Free plan
- Trial only
- Paid plans from
- $1.25/mo
- Runs on
- Android, api, iOS, Web
Summary
SolarWinds Incident Response brings alerts together and supports incident management from alert consolidation through resolution. Alert correlation and enrichment can filter noise, reduce duplicate alerts and add context. For on-call response, it offers schedules, escalations, and SMS and voice notifications. Responders can coordinate through mobile alerts, Slack or Microsoft Teams integrations, incident notes and shared timelines. Automation features are available; the Enterprise plan adds AI-generated incident summaries and suggestions. Premium includes a service graph and SLO tracker, while Enterprise includes bidirectional ServiceNow sync. The listed integrations also include a public API, email, outgoing webhooks and a Terraform provider. All three plans support unlimited users. Pro starts at $15/user/mo billed annually, and a 14-day trial is available; the trial includes all product features but is limited to 100 combined phone and SMS notifications. There is no free plan. SolarWinds is headquartered in Austin, Texas, and was founded in 1999.
Who it is for
The product suits engineers, site reliability engineers, systems engineers and others responsible for incident management and on-call response. Premium and Enterprise are options for teams that need stakeholder licenses.
What is good
- Correlates and enriches alerts to reduce duplicates.
- Provides on-call schedules, escalations and SMS and voice alerts.
- Supports coordination through incident notes and shared timelines.
- All three plans support unlimited users.
What to know first
- No free plan is listed.
- Trial notifications are limited to 100 combined phone and SMS.
- Stakeholder licenses are available only on Premium and Enterprise.
Verdict
SolarWinds Incident Response combines alert handling, on-call workflows and responder collaboration. Check plan details for notification limits and stakeholder access; Enterprise pricing is custom.
SolarWinds Incident Response plans and pricing
All plansCompared on alert management software
- Free plan
- Nosolarwinds.com
- Alert deduplication
- Yessolarwinds.com
- Routing rules
- Yessolarwinds.com
- Alert enrichment
- Yessolarwinds.com
- Suppression rules
- Yessolarwinds.com
Facts
- Purpose
- The product brings alerts together and supports incident management from alert consolidation through resolution.solarwinds.com · 5 Oct 2026
- Alert handling
- Alert correlation and enrichment filters noise, reduces duplicates, and adds context to alerts.solarwinds.com · 5 Oct 2026
- On-call
- It provides schedules, escalations, and SMS and voice notifications for on-call response.solarwinds.com · 5 Oct 2026
- Collaboration
- Responders can use mobile alerts, Slack or Microsoft Teams integrations, incident notes, and shared timelines to coordinate response.solarwinds.com · 5 Oct 2026
- Automation and AI
- The Enterprise plan includes AI-generated incident summaries and incident suggestions, while the product also offers automation features.solarwinds.com · 5 Oct 2026
- Service reliability
- Premium includes a service graph and SLO tracker for service visibility and reliability tracking.solarwinds.com · 5 Oct 2026
- Integrations
- The integrations page lists a public API, email, outgoing webhooks, and a Terraform provider.solarwinds.com · 5 Oct 2026
- Enterprise integration
- The Enterprise plan includes bidirectional ServiceNow sync.solarwinds.com · 5 Oct 2026
- Security
- SolarWinds says it maintains compliance with industry-standard security and regulatory frameworks and directs customers to its Trust Center for controls and certifications.solarwinds.com · 5 Oct 2026
- Trial limit
- The 14-day trial includes all product features and is limited to 100 combined phone and SMS notifications.solarwinds.com · 5 Oct 2026
- Plan limit
- Stakeholder licenses are available only on Premium and Enterprise; Premium includes up to 10 stakeholders and Enterprise allows unlimited stakeholders at no additional cost.solarwinds.com · 5 Oct 2026
- Users
- The plan comparison page states that all three plans support unlimited users.solarwinds.com · 5 Oct 2026
- Support
- The company site lists technical support, documentation, training, and a user community as customer resources.solarwinds.com · 5 Oct 2026
- Intended users
- The pricing FAQ describes product users as engineers, site reliability engineers, systems engineers, or others who handle incident management and on-call.solarwinds.com · 5 Oct 2026
Company
- Founded
- 1999solarwinds.com · 28 Sept 2026
- Headquarters
- Austin, Texas, United Statessolarwinds.com · 28 Sept 2026
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Sources
- solarwinds.com/it-incident-response-software· checked 5 Oct 2026
- solarwinds.com/it-incident-response-software/use-cases· checked 5 Oct 2026
- solarwinds.com/it-incident-response-software/pricing· checked 5 Oct 2026
- solarwinds.com/it-incident-response-software/use-cases· checked 5 Oct 2026
- solarwinds.com/it-incident-response-software/integrati· checked 5 Oct 2026
- solarwinds.com/it-incident-response-software/compare· checked 5 Oct 2026