Smartlook
Smartlook combines session recordings with event-based analytics for websites and mobile apps, on web, iOS, and Android.
What Smartlook is
Smartlook combines session recordings with event-based analytics for websites and mobile apps, on web, iOS, and Android. Funnels show where users leave a flow, while heatmaps indicate clicks and scrolling. Mobile crash reports connect a crash with its recording and the events immediately beforehand; the product also includes rage-click detection and mobile capture. Smartlook says its SDKs automatically mask passwords, numbers, and form contents in recordings. Its Data Processing Agreement lists SSL/TLS encryption for data transfers, AWS infrastructure, and a Data Protection Officer. Listed integrations include Google Firebase, HubSpot, Salesforce, Segment, Slack, Intercom, Jira, Mixpanel, Sentry, and Zapier. The free plan costs nothing, and the REST API allows 20 requests per hour on that plan. Smartlook is winding down as a standalone product: new paid plans have not been available for purchase since 31 May 2026, and decommissioning is scheduled for 30 September 2027. Online support is scheduled through 31 August 2027, with self-support documentation remaining until decommissioning.
Good
- Records sessions across web, iOS, and Android.
- Funnels and heatmaps show user behavior.
- Crash reports pair recordings with preceding events.
- SDKs mask passwords, numbers, and form contents.
Watch out
- Standalone product scheduled for decommissioning on 30 September 2027.
- New paid plans unavailable since 31 May 2026.
- Free REST API limited to 20 requests per hour.
Who it suits
Smartlook may suit teams reviewing user journeys or investigating mobile app crashes across web and mobile products. Its scheduled shutdown is an important consideration for anyone choosing a service for ongoing use.
Verdict
Smartlook brings recordings, event analytics, funnels, and crash context into one product. Its planned decommissioning and the end of new paid-plan sales matter when considering it for continued use.
Plans and prices
From Smartlook's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Free plan available until 30 September 2027, subject to plan limitations |
The facts
Each one read from Smartlook's own pages, with the date it was checked.
What it does
- API limits
- The REST API is limited to 20 requests per hour on the Free plan, 100 on paid plans, and 1,000 with the REST API add-on.checked 7 Oct 2026
- Crash reports
- Crash reports pair session recordings with the moments leading up to a mobile app crash.checked 7 Oct 2026
- Funnels and heatmaps
- Funnels show user drop offs, while heatmaps show where users click and how far they scroll.checked 7 Oct 2026
- Integrations
- Listed integrations include Google Firebase, HubSpot, Salesforce, Segment, Slack, Intercom, Jira, Mixpanel, Sentry, and Zapier.checked 7 Oct 2026
- Mobile capture
- Yeschecked 23 Sep 2026
- Privacy
- Smartlook says its SDKs automatically mask passwords, numbers, and form contents in session recordings.checked 7 Oct 2026
- Product
- Smartlook combines session recordings with event based analytics for websites and mobile apps.checked 7 Oct 2026
- Product transition
- Smartlook is winding down as a standalone product, with its platform scheduled for decommissioning on 30 September 2027.checked 7 Oct 2026
- Rage-click detection
- Yeschecked 23 Sep 2026
- Sales availability
- The maker says no new paid plans have been available for purchase since 31 May 2026.checked 7 Oct 2026
- Security measures
- Smartlook's Data Processing Agreement lists SSL/TLS encryption for data transfers, AWS infrastructure, and a Data Protection Officer.checked 7 Oct 2026
- Session recordings
- Session recordings let teams review user sessions and filter to find important moments.checked 7 Oct 2026
- Support
- Smartlook says online support continues until 31 August 2027 and self support documentation remains until decommissioning.checked 7 Oct 2026
Money
- Free plan
- Yeschecked 23 Sep 2026
The company
- Headquarters
- Brno, Czech Republicchecked 28 Sep 2026
Where it runs
- Platforms
- Smartlook documentation provides a JavaScript website SDK and Apple and Android mobile SDKs.checked 7 Oct 2026
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