SmartFlow
SmartFlow is veterinary patient workflow software that organizes care from admission through discharge.
What SmartFlow is
SmartFlow is veterinary patient workflow software that organizes care from admission through discharge. Its electronic whiteboard shows visit status and helps teams prioritize treatments across hospital, exam, surgery, and boarding areas. Customizable digital consent forms support signatures and photo capture for handoffs and belongings. Treatment sheets provide templates, plan adjustments, and medication, diet, and fluid calculators. Dental charts record diagnoses and treatments, support patient-side charting, and store before-and-after photos. Anesthesia sheets combine one-touch vital charting, timers, graphs, and monitoring reminders. Analytics track task completion and support customizable reports for workflow inefficiencies and KPIs. Estimate transfer tracks changes in real time to help minimize missed charges. SmartFlow integrates with Cornerstone, ezyVet, and Neo. It runs through Chrome on computers and TVs, with an iPad app requiring iOS 17 or later.
Good
- Whiteboard displays patient status and treatment priorities
- Customizable forms, treatment sheets, and dental charts
- Anesthesia tools include timers, graphs, and reminders
- Analytics support task tracking and custom reporting
- Support available 365 days a year
Watch out
- iPad app requires iOS 17.0 or later
- iPad app cannot be used with Android or Windows
- Pricing is available only on request
- Requires Chrome and a stable network connection
Who it suits
It suits veterinary practices managing patient treatment workflows, documentation, dental care, anesthesia, and charges. Teams using IDEXX integrations and iPads may find its supported setup relevant.
Verdict
SmartFlow brings clinical documentation, workflow visibility, analytics, and charge tracking into one veterinary system. Device requirements and iPad limitations should be checked before adoption.
The facts
Each one read from SmartFlow's own pages, with the date it was checked.
What it does
- Analytics
- Analytics include customizable reporting, task completion rates, and data to help teams set goals and KPIs.checked 11 Oct 2001
- Anesthesia
- Anesthetic sheets offer one-touch vital-sign charting, procedure timers, trending and graphing, and customizable monitoring reminders.checked 11 Oct 2001
- Care flow
- Its whiteboard shows patient visit status and helps staff prioritize upcoming treatments.checked 4 Oct 2001
- Charge capture
- Estimate transfer enables real-time trackable changes intended to help minimize missed charges.checked 11 Oct 2001
- Dental charts
- Digital dental charts support recording diagnoses and treatments, patient-side charting, and before-and-after photos.checked 11 Oct 2001
- Digital forms
- Its customizable digital consent forms support electronic signatures and photo capture for check-in and patient handoff.checked 11 Oct 2001
- Help resources
- The SmartFlow Knowledge Center provides product information, FAQs, training, and updates, and the status page lists issues and updates online 24/7/365.checked 11 Oct 2001
- Integrations
- IDEXX lists SmartFlow as integrating with Cornerstone, ezyVet, and Neo.checked 11 Oct 2001
- Knowledge resources
- The SmartFlow Knowledge Center offers product information, FAQ answers, training, and updates, while the status page provides service issue and update information online 24/7/365.checked 4 Oct 2001
- Patient visibility
- It gives teams visibility into patient workflows and treatment status, with up-to-date information available from anywhere in the practice.checked 11 Oct 2001
- Pricing availability
- The product page directs prospective customers to submit a form for an IDEXX sales representative to contact them and does not state a price.checked 4 Oct 2001
- Provider
- IDEXX describes itself as a provider of diagnostic and software products and services.checked 11 Oct 2001
- Purpose
- SmartFlow is veterinary workflow software that streamlines the patient visit from admission to discharge.checked 11 Oct 2001
- Security
- IDEXX's SmartFlow data protection agreement describes security measures including access authentication, firewalls, antivirus protection, intrusion detection or prevention, and access logging.checked 11 Oct 2001
- Support
- SmartFlow customer support is offered seven days a week, 365 days a year, with regional phone numbers and an email address listed.checked 11 Oct 2001
- System requirements
- The current requirements specify iOS 17.0 or later for iPads and recommend Chrome and a stable network connection.checked 4 Oct 2001
- Treatment sheets
- Treatment sheets include customizable templates, on-the-fly plan adjustments, and medication, diet, and fluid calculators.checked 11 Oct 2001
- Whiteboard
- The electronic whiteboard shows patient visit flow and status and can be customized for hospital, exam, surgery, and boarding areas.checked 11 Oct 2001
The company
- Founded
- 1983checked 28 Sep 2001
- Headquarters
- Westbrook, Maine, United Stateschecked 28 Sep 2001
Where it runs
- Supported devices
- SmartFlow has an iPad app and is accessible through Chrome on computers and TVs; its iPad app cannot be used with Android or Windows devices.checked 4 Oct 2001
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