SimpleHelp
SimpleHelp combines remote support, unattended access, monitoring, automation and security for businesses and IT teams managing users and networks.
What SimpleHelp is
SimpleHelp combines remote support, unattended access, monitoring, automation and security for businesses and IT teams managing users and networks. Technicians can start on-demand support sessions without installing software first on a user’s device, and WebTech lets them manage a queue and launch sessions from a browser. Remote-control sessions include file transfer, resource monitoring, command-line access and clipboard management. Monitoring provides real-time device status, custom alerts and actions across managed devices. Customers can deploy a self-hosted server on-premises, on their own infrastructure or in the cloud. Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS, and the Web API exposes session and server data for integration. SimpleHelp lists end-to-end encryption and security controls including IP restrictions, technician authorization, multi-factor authentication, granular permissions and audits. Licensing is based on concurrent sessions rather than accounts or devices. Standard and Business licences include a year of updates and email support.
Good
- On-demand sessions do not require pre-installation.
- Monitoring includes custom alerts and actions.
- Self-hosted deployment options are available.
- Remote sessions include file transfer and command-line access.
- Security controls include MFA and granular permissions.
Watch out
- There is no free plan.
- Licensing is based on concurrent active sessions.
- FIPS certification is listed as coming soon.
- Support and updates after the included year can be renewed.
Who it suits
It suits businesses and IT teams supporting users and managing networks, from a handful of devices to thousands of endpoints. It may fit teams that need self-hosting, browser-based session access or unattended remote access.
Verdict
SimpleHelp combines remote support and device management features with self-hosting and multiple access controls. Check the concurrent-session licensing and the listed plan terms against your needs; a 30-day trial is available.
Plans and prices
From SimpleHelp's own pricing page, checked 22 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Standard — 5-session bundle | $1,350 a month | 5 sessions · 1,000 remote access machines · 5 session Bundle |
| Standard — 5-session bundle | $1,350, paid once | 5 sessions · 1,000 remote access machines · 5 session Bundle |
| Standard — single session | $300, paid once | 1 session · 1,000 remote access machines · Single Session |
| Standard — single session | $300 a month | 1 session · 1,000 remote access machines · Single Session |
| Business — 5-session bundle | $1,800, paid once | 5 sessions · Unlimited remote access machines · 5 session Bundle |
| Business — 5-session bundle | $1,800 a month | 5 sessions · Unlimited remote access machines · 5 session Bundle |
| Business — single session | $450 a month | 1 session · Unlimited remote access machines · Single Session |
| Business — single session | $450, paid once | 1 session · Unlimited remote access machines · Single Session |
| Enterprise — annual subscription | $400 a year | Unlimited remote access machines · Annual Subscription |
| Standard — annual support and upgrades | $140 a year | Support and updates after the included first year · From; 1 Year Included |
| Business — annual support and upgrades | $200 a year | Support and updates after the included first year · From; 1 Year Included |
| Standard | $300, paid once | Single session; 5-session bundle $1,350 ($270 per session) · 1,000 remote access machines · 1 year of updates and email support included |
| Enterprise | $400 a year | Single session · Unlimited remote access machines · FIPS certification, condensers, RADIUS authentication, high availability failover and licensing server · Annual Subscription |
| Business | $450, paid once | Single session; 5-session bundle $1,800 ($360 per session) · Unlimited remote access machines · RMM features · 1 year of updates and email support included |
The facts
Each one read from SimpleHelp's own pages, with the date it was checked.
What it does
- Access controls
- Security features include IP restrictions, technician authorization, multi-factor authentication, granular permissions and security audits.checked 7 Oct 2026
- Compliance
- The pricing page lists FIPS certification as coming soon and available with the Enterprise tier; it also describes Enterprise condensers for network segmentation per IEC 62443.checked 7 Oct 2026
- Deployment
- Customers can install a self-hosted SimpleHelp server on-premises, on their own infrastructure or in the cloud.checked 7 Oct 2026
- Integrations
- Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS, and the Web API exposes session and server data for integration with other systems.checked 7 Oct 2026
- Intended users
- The maker presents SimpleHelp for businesses and IT teams supporting users and managing networks, from a handful of devices to thousands of endpoints.checked 7 Oct 2026
- Licensing limit
- Licensing is based on concurrently active sessions rather than technician accounts or devices.checked 7 Oct 2026
- Monitoring
- The product offers real-time device monitoring, custom alerts and actions across managed devices.checked 7 Oct 2026
- Product
- SimpleHelp combines remote support, unattended access, monitoring, automation and security in one platform.checked 7 Oct 2026
- Remote support
- Technicians can start on-demand support sessions without pre-installing software on the user's device.checked 7 Oct 2026
- Security
- The maker says session data is end-to-end encrypted and transmitted through networks customers control, with data encrypted in transit and at rest.checked 7 Oct 2026
- Session recording
- Yeschecked 22 Sep 2026
- Session tools
- Remote-control sessions include file transfer, resource monitoring, command-line access and clipboard management.checked 7 Oct 2026
- Support
- Standard and Business licences include one year of updates and email support, and continued support can be renewed after that year.checked 7 Oct 2026
Where it runs
- Browser access
- WebTech lets technicians manage their queue and launch remote sessions from a browser without installing the app.checked 7 Oct 2026
- Supported platforms
- desktopchecked 22 Sep 2026
The company
- Founded
- 2007checked 28 Sep 2026
- Headquarters
- Edinburgh, Scotland, United Kingdomchecked 28 Sep 2026
Money
- Free plan
- Nochecked 22 Sep 2026
Alternatives to SimpleHelp
- 1
DWService
Free planOpen sourceAndroidiOSWebAPI9.2From $40 a year - 2
ManageEngine Remote Access Plus
Free planAndroidiOSWebAPI9.0From $75 a year - 3
Zoho Assist
Free planAndroidiOSWebLinux8.9From $10 a month - 4
HopToDesk
Free planAndroidiOSLinuxmacOS8.8From $159 a year - 5
ThinLinc
Free planAndroidiOSWebLinux8.7From $103 a year - 6
TeamViewer Remote
Free planAndroidiOSWebLinux8.5Free plan