Sentinel Live Chat
The facts below are what the maker publishes about Sentinel Live Chat, checked and dated. Our editors have not written about it yet.
Plans and prices
From Sentinel Live Chat's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise | Priced on request | Higher limits for most team and channel counts · unlimited broadcasts · API access, custom branding, Wasync, AI, WhatsApp, Telegram, and advanced analytics |
| Growth | Priced on request | Up to 10 members · 3 connections · 1 WhatsApp slot · 1 Telegram slot · customized live chat automation with integrated backoffice · 5,000 contacts · 50 broadcasts/month |
| Starter | Priced on request | Up to 3 members · 100 contacts · 5 broadcasts/month · live chat enabled · no WhatsApp, Telegram, AI, or API access |
The facts
Each one read from Sentinel Live Chat's own pages, with the date it was checked.
What it does
- AI and handoff
- AI can handle repetitive questions while the team remains available for conversations that need human attention.checked 11 Oct 2026
- AI integration controls
- AI tool connections support guardrails including read-only mode, call limits, destructive-action confirmation, blocked fields, PII masking, prompt-injection guard, and secret detection.checked 11 Oct 2026
- AI knowledge base
- AI auto-replies use an uploaded knowledge base to answer repetitive questions consistently.checked 11 Oct 2026
- Channels
- Sentinel brings WhatsApp, Telegram, and Live Chat conversations into one shared inbox.checked 11 Oct 2026
- Chat channels
- omnichannelchecked 19 Sep 2026
- Included agent seats
- 3checked 19 Sep 2026
- Live agent chat
- Yeschecked 19 Sep 2026
- Product
- Sentinel Live Chat is a customizable website chat widget connected to Sentinel’s shared inbox, contact history, and AI workflows.checked 11 Oct 2026
- Shared inbox
- Agents can monitor and reply to website conversations from one workspace.checked 11 Oct 2026
- Support and sales
- The product page invites teams to book a demo and says the Sentinel team can help map suitable channels and workflows.checked 11 Oct 2026
- Third-party integrations
- The AI tools module can connect external platforms through configured endpoints and supports API key or login-password authentication models.checked 11 Oct 2026
- Visitor context
- The product captures visitor details and keeps them available during the conversation.checked 11 Oct 2026
- Visitor flows
- Visitor flows can present buttons, forms, confirmation steps, and result views in widget and direct chat.checked 11 Oct 2026
- Visitor tracking
- Yeschecked 19 Sep 2026
- Website chatbot
- Yeschecked 19 Sep 2026
- Widget setup
- The widget supports configurable branding, visitor fields, prompts, behavior, and allowed domains, and is embedded with a code snippet.checked 11 Oct 2026
Money
- Free plan
- Nochecked 19 Sep 2026
- Plan payment
- Plan and add-on payment flows require payment proof and approval before a change becomes active.checked 11 Oct 2026
The company
- Team security
- Business access uses Owner, Admin, and Member roles; owners and admins can be required to verify by OTP, and member access can be limited by allowed IP addresses.checked 11 Oct 2026
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