Sangoma PBXact
Sangoma PBXact is a paid unified communications platform based on open-source technology.
What Sangoma PBXact is
Sangoma PBXact is a paid unified communications platform based on open-source technology. It supports business calling, inbound and outbound dialing, team messaging, video meetings, business SMS, call recording, toll-free numbers, and meetings for up to 120 participants. Calling tools include an auto attendant, IVR builder, advanced and time-based routing, queues, voicemail-to-email, fax-to-email, and recording reports. Desktop and mobile apps provide HD voice, call parking, conferencing, group chat, and SMS/MMS; SMS/MMS requires a SIPStation subscription. PBXact can run on Sangoma appliances, customer hardware or virtual machines, in the cloud, or as SaaS for partners. Appliance models cover 25 to 1,200 users and 15 to 350 calls. CRM integrations support click-to-call, screen-pop, and call history through listed CRM products and custom webhooks. Security listings include multifactor authentication and HTTPS, SRTP, SSH, TLS, and VPN. Pricing is on request, with listed cloud plans and commitment conditions.
Good
- Supports up to 1,200 users on listed appliances
- Advanced routing, IVR, queues, and auto attendant
- Desktop and mobile apps include HD voice
- CRM integrations include click-to-call and screen-pop
- Offers multifactor authentication and secure protocols
Watch out
- No free plan
- SMS/MMS requires a SIPStation subscription
- Cloud plans require minimum purchases or extensions
- Some add-on modules cost extra
Who it suits
PBXact suits businesses needing calling, messaging, meetings, and routing across web, desktop, and mobile platforms. It also fits organizations choosing appliance, self-hosted, cloud, or SaaS deployment.
Verdict
PBXact combines broad communications features with several deployment choices and CRM connections. Buyers should request pricing and review extension, commitment, cancellation, and add-on conditions before choosing a plan.
Plans and prices
From Sangoma PBXact's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| PBXact Cloud 3 Year Plan | $19.95 | $19.95/mo. per Full Extension with Phone Rentals · Billed monthly with a 36 month commitment; at least 4 Full Extensions required; early cancellation fee applies |
| PBXact Cloud 1 Year Plan | $22.95 | $22.95/mo. per Full Extension with Phone Rentals · Billed monthly with a 12 month commitment; at least 4 Full Extensions required; early cancellation fee applies |
| PBXact Cloud Month to Month Plan | $24.95 a month | $24.95 per month per trunk + user · minimum purchase 4 · Monthly billing; minimum purchase 4 |
The facts
Each one read from Sangoma PBXact's own pages, with the date it was checked.
What it does
- Auto attendant
- Yeschecked 21 Sep 2026
- Business numbers
- toll-freechecked 21 Sep 2026
- Call routing
- advancedchecked 21 Sep 2026
- Capacity
- The current appliance datasheet lists PBXact 25/40, 60, 100, 400, and 1200 models, with capacities from 25 to 1,200 users and from 15 to 350 calls.checked 2 Oct 2026
- Compliance listings
- Sangoma’s product compliance page lists SOC 2 Type I, PCI DSS, and HIPAA compliance resources under General.checked 2 Oct 2026
- CRM integrations
- The datasheet lists click-to-call, screen-pop, and call history integrations for SugarCRM, SuiteCRM, Salesforce, Zoho, ConnectWise, and other apps through custom webhooks.checked 2 Oct 2026
- Deployment
- PBXact is offered on Sangoma appliances, on a customer’s own hardware or virtual machines, as a cloud service, and as SaaS for partners.checked 2 Oct 2026
- Features
- Its listed features include auto-attendant and IVR, time-based call routing, call queues, voicemail-to-email, fax-to-email, and call recording reports.checked 2 Oct 2026
- Mobile and desktop
- Desktop and mobile apps provide HD voice calling, call parking, conferencing, group chat, and SMS/MMS, with SMS/MMS requiring a SIPStation service subscription.checked 2 Oct 2026
- Optional modules
- The datasheet identifies Advanced Recovery, Queue Wallboard, Queue call-back, and Scribe transcription among licensed add-ons available for an additional fee.checked 2 Oct 2026
- Phone provisioning
- Sangoma IP desk phones support zero-touch provisioning, and the EndPoint Manager centralizes phone configuration and firmware management.checked 2 Oct 2026
- Product
- PBXact is a fully featured unified communications platform based on open-source technology.checked 2 Oct 2026
- Security
- The datasheet lists multi-factor authentication and secure communications using HTTPS, SRTP, SSH, TLS, and VPN.checked 2 Oct 2026
- Support
- Sangoma says PBXact is supported by its developers and support staff; PBXact customers can use the support portal and free online knowledgebase.checked 2 Oct 2026
- Support resources
- Sangoma’s online knowledgebase provides installation and configuration instructions, software upgrades and drivers, FAQs, and troubleshooting information at no charge.checked 2 Oct 2026
- Voicemail transcription
- Yeschecked 21 Sep 2026
Money
- Cloud plan conditions
- The store says the one-year and three-year plans require at least four Full Extensions and carry an early cancellation fee.checked 2 Oct 2026
Where it runs
- Desktop and mobile apps
- Yeschecked 21 Sep 2026
The company
- Founded
- 2001checked 28 Sep 2026
- Headquarters
- Markham, Ontario, Canadachecked 28 Sep 2026
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