SameSystem
SameSystem is workforce management software for retail and hospitality businesses, combining workforce planning with administration.
What SameSystem is
SameSystem is workforce management software for retail and hospitality businesses, combining workforce planning with administration. Its AI planning uses point-of-sale data to predict busy and slow store hours, helping inform schedules. Employees can use the app for schedules, tasks, communications, shift swaps, and absence requests. Managers can create schedules, fill open shifts, manage absences and time tracking, and control budgets. iBeacon attendance tracking records work time, breaks, and overtime, while updating schedules in real time. Integration categories include point of sale, payroll, customer counting, employee engagement, HR, and booking services. Customers can build integrations through the open API. The licence includes functions, upgrades, expansions, latest features, support, and Retail Adviser help. SameSystem lists two-factor authentication, GDPR data handling, and backup restoration. It is available on Android, iOS, web, and API, with pricing on request.
Good
- AI planning uses point-of-sale data
- Employee app supports shift swaps
- iBeacon tracks breaks and overtime
- Open API supports custom integrations
- Support is offered in 10 languages
Watch out
- Pricing is available only on request
- Focuses exclusively on retail and hospitality
- Support hours exclude Danish public holidays
Who it suits
SameSystem suits retail and hospitality organizations that need scheduling, attendance, absence, and budget tools across web and mobile platforms.
Verdict
SameSystem combines AI-assisted planning, employee self-service, manager controls, and real-time attendance tracking for retail and hospitality. Its integrations and open API may help connect workforce data with other business systems.
Plans and prices
From SameSystem's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starting listing | €95 a year | Subscription listing; no plan details published · per year |
| Personalised quote | Priced on request | All modules included · unlimited support · upgrades included · Fixed price per department; quote supplied after contacting sales |
The facts
Each one read from SameSystem's own pages, with the date it was checked.
Money
- AI planning
- The platform uses customer-traffic and sales data with artificial intelligence to forecast busy and slow periods for staffing decisions.checked 15 Oct 2026
What it does
- API
- SameSystem states that customers can build integrations with its open API, with details supplied through a SameSystem contact.checked 15 Oct 2026
- Assurance
- SameSystem provides a page linking to its ISAE 3000 declaration.checked 11 Oct 2026
- Attendance
- Its iBeacon attendance feature records check-in, check-out and breaks so planned and actual hours can be compared.checked 15 Oct 2026
- Business reporting
- The system provides organisation-wide dashboards, configurable reports and scheduled report subscriptions.checked 15 Oct 2026
- Compliance rules
- Managers can configure locked or warning rules for staffing minimums, holidays, work-hour limits and EU working-time compliance.checked 15 Oct 2026
- Data residency
- The privacy policy says EU-based users' data will not be processed or transferred outside the European Economic Area.checked 15 Oct 2026
- Digital contracts
- A digital-contract module creates, stores and retrieves employment contracts and supports electronic administration.checked 15 Oct 2026
- GDPR assurance
- An ISAE 3000 report describes technical and organisational controls for GDPR and Danish data-protection compliance, including risk management and breach procedures.checked 15 Oct 2026
- Help documentation
- The public Help Center contains step-by-step articles such as browser password-change instructions.checked 15 Oct 2026
- Hosting model
- SameSystem describes itself as a complete online solution requiring an internet connection rather than customer server capacity or special hardware.checked 15 Oct 2026
- Included services
- The licence includes all functions, upgrades, expansions, latest features, support, and help from Retail Advisers at no extra cost.checked 11 Oct 2026
- Independent review limits
- Holyfile said smaller teams may find SameSystem too extensive and that time tracking depends on employees using the app correctly.checked 15 Oct 2026
- Independent review praise
- Holyfile’s December 19, 2025 review praised retail-specific scheduling, staffing visibility, payroll linkage and the employee app.checked 15 Oct 2026
- Integrations
- Official integration categories include POS, payroll, customer counting, employee engagement, HR and booking services.checked 15 Oct 2026
The company
- Company background
- SameSystem Workforce Management was born in 2008 and expanded into hospitality in 2019.checked 11 Oct 2026
- Company footprint
- The company reports operations in 24 countries, more than 15,500 stores and over 1,300 customers.checked 15 Oct 2026
- Company headquarters
- SameSystem’s official contact page lists its head office at Rentemestervej 2A, Copenhagen, Denmark.checked 15 Oct 2026
- Company legal name
- Crunchbase identifies the legal name as SameSystem A/S and the company as active.checked 15 Oct 2026
- Company size
- The official about page reports 75 employees, including 45 developers, serving more than 262,000 users.checked 15 Oct 2026
- Founded
- SameSystem says its workforce-management business was born in 2008.checked 15 Oct 2026
- Headquarters
- Copenhagen, Denmarkchecked 28 Sep 2026
Where it runs
- Employee app
- The app gives employees access to schedules, tasks, communications, shift swaps, and absence requests.checked 11 Oct 2026
- GetApp support listing
- GetApp lists web, Android and iPhone/iPad support plus email/help desk, knowledge base, phone and chat support.checked 15 Oct 2026
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