Salesforce Feedback Management
The facts below are what the maker publishes about Salesforce Feedback Management, checked and dated. Our editors have not written about it yet.
Plans and prices
From Salesforce Feedback Management's own pricing page, checked 15 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Customer Signals Intelligence | $5, paid once | 100 Experience Signals · Omnichannel sentiment analysis · Customer Experience Analytics · AI recommendations |
| Survey Response Pack | $300 a year | 1,000 survey responses · Customer Lifecycle Analytics add-on · Billed annually |
| Feedback Management - Starter | $13,500 a year | 100,000 survey responses · Post-Chat Surveys · Merge Fields & Data Mapper · Billed annually; $13,500 USD/Org/Month |
| Feedback Management - Starter | $13,500 a month | 100,000 survey responses · Post-Chat Surveys · Merge Fields & Data Mapper · Billed annually |
| Feedback Management - Growth | $46,000 a year | Unlimited responses · Post-Chat Surveys · Merge Fields & Data Mapper · Customer Lifecycle Analytics and Maps · Billed annually; $46,000 USD/Org/Month |
| Feedback Management - Growth | $46,000 a month | Unlimited responses · Post-Chat Surveys · Merge Fields & Data Mapper · Customer Lifecycle Analytics and Maps · Billed annually |
The facts
Each one read from Salesforce Feedback Management's own pages, with the date it was checked.
What it does
- AI summarization
- AI survey summarization extracts insights, updates records, reports trends, and can automate cases.checked 15 Oct 2001
- AI survey creation
- AI Survey Generation creates surveys customized to an audience, industry, and business goals.checked 7 Oct 2001
- AI survey translation
- Salesforce states that its AI survey translation supports 18 global languages.checked 15 Oct 2001
- Analytics
- Prebuilt reports and dashboards provide a unified view for service decision-making, rep productivity, and customer satisfaction.checked 7 Oct 2001
- API
- Salesforce provides Connect REST APIs for building surveys, Apex classes for sending invitations, and REST APIs for survey translation.checked 7 Oct 2001
- Customer lifecycle
- Customer Lifecycle Maps track survey feedback across customer stages, and Customer Lifecycle Analytics surfaces CSAT and NPS trends across the journey.checked 7 Oct 2001
- Documentation depth
- The Help center includes implementation, setup, survey design, distribution, reminders, lifecycle maps, analytics, and NLP guidance.checked 15 Oct 2001
- Dynamic surveys
- Dynamic branded surveys can run across service channels and branch questions according to participant responses.checked 15 Oct 2001
- Editions
- Feedback Management is documented as available in Salesforce Enterprise, Unlimited, and Developer editions.checked 7 Oct 2001
- Editions and licenses
- The product is available in Salesforce Classic and Lightning Experience for Enterprise, Unlimited, and Developer Editions with Survey Response Pack, Starter, or Growth licenses.checked 15 Oct 2001
- External survey requirement
- Hosting an external unauthenticated-user survey URL requires a Community License; sending surveys to Salesforce users does not.checked 7 Oct 2001
- Generative AI surveys
- Generative AI can create survey questions and translate complete surveys or selected parts.checked 15 Oct 2001
- Independent product assessment
- TechRadar describes Salesforce as highly scalable with extensive documentation and integrations but says setup requires significant time and technical knowledge.checked 15 Oct 2001
- Infrastructure transparency
- Salesforce trust documentation lists infrastructure, subprocessors, and countries where customer data is stored or processed.checked 15 Oct 2001
- Lifecycle analytics
- Customer Lifecycle Analytics reports CSAT and NPS trends across the customer journey and supports lifecycle maps.checked 15 Oct 2001
- Limit: bugs and interface
- GetApp reviewers mention inefficient information display, a steep learning curve, and annoying bugs possibly related to overload.checked 15 Oct 2001
- Limit: commercial experience
- Trustpilot’s review summary cites complaints about high subscription prices, aggressive sales, unresponsive support, difficult workflows, and complicated setup.checked 15 Oct 2001
- Limit: complexity
- G2 reviewers repeatedly report complexity and a steep learning curve, especially for new users and custom integrations.checked 15 Oct 2001
The company
- Company founded
- Salesforce was founded in 1999.checked 15 Oct 2001
- Company headquarters and size
- LinkedIn lists Salesforce headquarters in San Francisco, California, and company size above 10,001 employees.checked 15 Oct 2001
- Company legal name
- Crunchbase lists the legal name as Salesforce, Inc., an active public company traded as NYSE:CRM.checked 15 Oct 2001
- Founded
- 1999checked 28 Sep 2001
- Headquarters
- San Francisco, California, United Stateschecked 28 Sep 2001
Where it runs
- Data Mapper
- Data Mapper provides no-code CRM automation for follow-up cases, escalations, and priority actions based on feedback.checked 15 Oct 2001
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