Alchemer
9.0#2 in survey softwareFree planFree planAndroidiOSWebAPI
VisitAlchemer vs Salesforce Feedback Management
Salesforce Feedback Management
7.5#3 in ai survey generatorsFrom $25 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Alchemer | Salesforce Feedback Management |
|---|---|---|
| Company founded | Gartner Peer Insights lists Alchemer's founding year as 2006. | Salesforce was founded in 1999. |
| Company headquarters and size | LinkedIn lists Louisville, Colorado headquarters and a 201–500 employee company size. | LinkedIn lists Salesforce headquarters in San Francisco, California, and company size above 10,001 employees. |
| Company legal name | The company identifies itself as Alchemer LLC in its website footer and support address. | Crunchbase lists the legal name as Salesforce, Inc., an active public company traded as NYSE:CRM. |
| Documentation depth | The help center organizes hundreds of articles across Survey, Digital, Workflow, Pulse, Dashboard and Voice, including API and developer guides. | The Help center includes implementation, setup, survey design, distribution, reminders, lifecycle maps, analytics, and NLP guidance. |
| Limit: complexity | Review summaries mention a learning curve for complex features, occasional glitches or slowdowns, difficult data aggregation and weaker email integration. | G2 reviewers repeatedly report complexity and a steep learning curve, especially for new users and custom integrations. |
| Public API | REST API v5 exposes account, team, user, contact, survey, question and response objects, with GET, PUT, POST and DELETE operations. | Salesforce provides Connect REST APIs for in-app surveys plus response APIs for authenticated and unauthenticated participants. |
| Rating on G2 | 4.5 out of 5 from 199 reviews | 4.4 out of 5 from 8,447 reviews for Salesforce Service Cloud (renamed Agentforce Service). |
| Rating on Trustpilot | 1.8 out of 5 from 18 reviews, calculated from the displayed star distribution | 1.3 out of 5 from 660 reviews for Salesforce company-wide experiences. |
Alchemer plans
- FreeFree
- Collaborator$55 a month
- CollaboratorPriced on request
- Professional$165 a month
- ProfessionalPriced on request
- Full Access$275 a month
Salesforce Feedback Management plans
- Customer Signals Intelligence$5, paid once
- Survey Response Pack$300 a year
- Feedback Management - Starter$13,500 a year
- Feedback Management - Starter$13,500 a month
- Feedback Management - Growth$46,000 a year
- Feedback Management - Growth$46,000 a month
Pick Alchemer if…
Alchemer suits teams that need to collect feedback through multiple channels and connect it to business systems. It can also fit organizations seeking branching surveys, analytics, mobile in-app feedback, or integrations with tools such as Slack and Salesforce.
Pick Salesforce Feedback Management if…
You want what its maker publishes above — check its page for the details.