Rivyo

Rivyo is a Shopify app that brings product reviews, loyalty rewards, and referrals together for eCommerce merchants. It suits stores looking to manage those customer-retention tools in one place. Its free plan is a useful starting point, but monthly order and marketplace-import limits make the paid tiers more practical as a store grows.

Overview

Rivyo combines review collection and display with programs for rewarding repeat customers and encouraging referrals. That mix is its clearest advantage for Shopify merchants who want more than a standalone review tool. The trade-off is that plan allowances vary considerably: the free tier is capped at 100 orders a month, while the top tier is the only one with unlimited orders and emails.

Key features

Reviews and imports

Merchants can collect product and store reviews, including photo and video submissions, and add product Q&A and verified badges. Review widgets and automated request emails cover display and collection, while Google syndication and structured review data extend the review offering beyond a basic on-site display. CSV and other-app review imports are unlimited; Amazon and AliExpress imports have plan-specific caps. That distinction matters for stores migrating marketplace reviews: the allowance starts at 100 on Indie and becomes unlimited only on Enterprise.

Loyalty and referrals

The loyalty tools cover points, VIP levels, purchase and review rewards, coupons, POS integration, QR codes, and points that do not expire. Referrals add unique links, give-and-get rewards, social and email sharing, tracking, analytics, and invite histories. Together, these features can support repeat purchases and customer-led acquisition without adding a separate tool for each function. Merchants who need only reviews may find that breadth unnecessary.

Integrations, API, and data

Rivyo lists integrations including Klaviyo, Slack, Weglot, PageFly, GemPages, and ReConvert, among others. Its Enterprise plan includes headless and API integration. Rivyo says it follows Shopify best practices and applicable privacy laws, including GDPR, and identifies itself as data controller and processor in different situations. Its general personal-information retention period is approximately 10 years, a substantial period for merchants to weigh against their own data-retention requirements. Service providers handling personal information include DigitalOcean, Cloudflare, Helpscout, Sendinblue, and MailerLite.

Pricing

Indie is free ($0/month or $0/year) and includes unlimited product reviews, 100 Amazon/AliExpress imports, and 100 orders per month. It is a sensible entry point for a small store testing review collection, but the order cap and import allowance can constrain a busy shop or a marketplace migration.

Starter costs $9/month or $7.20/month billed annually ($86.40/year). It raises the order allowance to 500 per month and adds unlimited photo reviews, with 500 Amazon/AliExpress imports. It fits stores that need photo reviews and more room than Indie, but the monthly order ceiling remains.

Referrals costs $9/month, with an annual price of $19/year. It includes unlimited friend invites, social and email sharing, a referral-tracking dashboard, and non-expiring points. This is the focused choice for stores prioritizing referral campaigns, rather than the review-oriented order allowances in Starter.

Loyalty also costs $9/month, with an annual price of $19/year. It includes 15+ reward display methods, POS integration, VIP levels, and non-expiring points. It is the more relevant $9 option for stores building a rewards program, though it does not provide the order and photo-review allowances highlighted in the review tiers.

Business costs $14/month or $11.20/month billed annually ($134.40/year). It supports 1,000 orders per month and adds review rewards and coupons, with 2,000 Amazon/AliExpress imports. It is a stronger fit for a growing store combining reviews with incentives, but remains capped on both orders and marketplace imports.

Enterprise costs $19/month or $15.20/month billed annually ($182.40/year). It includes unlimited orders and emails, unlimited video reviews, unlimited Amazon/AliExpress imports, headless and API integration, and dedicated priority support. Those allowances make it the clearest fit for higher-volume or technically customized stores; smaller merchants may not need to pay for its uncapped capacity.

Platforms

Rivyo is available on web and through an API. The API and headless integration are included with Enterprise, so stores needing that setup should account for the plan requirement.

Who it's for

Rivyo is best suited to Shopify merchants who want reviews alongside loyalty and referral programs, especially when a single product serving all three needs is more useful than a review-only tool. Indie can suit a smaller store within its 100-order monthly cap. Stores with higher volumes, larger marketplace imports, or a need for headless integration should compare the paid tiers carefully. A merchant seeking only review collection may prefer a more focused option.

Pros and cons

• Pro: Reviews, loyalty, and referrals sit in one app, which suits merchants who want those customer-retention functions together.
• Pro: The free plan includes unlimited product reviews, providing a no-cost starting point for stores within the 100-orders-per-month limit.
• Pro: Review imports from CSV and other apps are unlimited, while Enterprise removes the Amazon/AliExpress import cap.
• Con: Indie is capped at 100 orders per month, and even Starter is capped at 500, limiting their fit for higher-volume shops.
• Con: Review and import allowances vary by tier, so stores must match their order volume and migration needs to a plan.
• Con: The approximately 10-year general retention period may not suit merchants seeking shorter data-retention practices.

Alternatives

Yotpo Reviews is worth considering for merchants who want a review-focused freemium option: its Free plan allows 50 orders per month, 500 outgoing emails, and 200 kick-start credits, while Starter costs $15 a month.

CWILL Product Reviews may suit stores that want unlimited review requests and a cap of six reviews per product on its free plan; its Essential plan starts at $11.99/month.

WiserReview is another freemium alternative for merchants comparing review software across web and API platforms.

CusRev is an option for merchants who want a self-hosted product with a free Basic plan and community-forum support.

Judge.me may fit stores seeking unlimited review requests, a review widget, star-rating badge, CSV imports, and photo and video review requests on its free plan.

Junip is an alternative for merchants who want unlimited review requests and orders, on-site displays, automated request emails, analytics, and review replies in its free plan.

LAI Product Reviews may suit smaller stores whose needs fit its free limits of 10 products for review imports, 10 reviews per product, 30 reviews per import from other sources, and 50 emails per month.

Loox is another freemium alternative for merchants comparing review tools; its Beginner plan is free and allows 500 total orders.

Browse Product Review Software for more options.

Verdict

Rivyo is a strong fit for Shopify merchants who want reviews, loyalty, and referrals under one roof, with a free tier and paid plans beginning at $9/month. Its main reason to choose it is that breadth; its main reason to look elsewhere is the tiered order and import limits, alongside a roughly 10-year general personal-information retention period. Check those limits against your store's volume and data practices before committing.