ReviewSense
ReviewSense is AI-powered software for monitoring, managing, analyzing, and responding to customer reviews across platforms.
What ReviewSense is
ReviewSense is AI-powered software for monitoring, managing, analyzing, and responding to customer reviews across platforms. It analyzes sentiment, extracts topics, and flags toxic or spam content, then creates contextual reply drafts that users can edit, approve, and publish. Replies can be set to send automatically for positive reviews or routed for manual approval. The service tracks sentiment trends, response rates, and review velocity, and can alert users to negative-review spikes and potential crises. It says it supports more than 50 languages and connects to Google, Yelp, Facebook, TripAdvisor, and more than 50 review platforms. ReviewSense offers web and API access. Starter allows 50 AI responses monthly and up to two locations total. Pro costs $33.75 per month annually, and Enterprise costs $82.50 per month annually, with unlimited AI responses and locations. The company lists security measures including encryption in transit and at rest, and says personal or customer data is not used to train third-party AI models.
Good
- Analyzes sentiment, topics, and potentially toxic or spam content.
- Offers editable AI reply drafts and automatic positive-review replies.
- Tracks trends and alerts on negative-review spikes.
- Supports more than 50 languages and review platforms.
Watch out
- No free plan is listed.
- Starter is limited to 50 AI responses monthly.
- Starter allows at most two locations total.
- The listed 7-day trial is short.
Who it suits
ReviewSense may suit small businesses that want review monitoring and AI-assisted responses, as well as growing businesses or agencies managing multiple locations. Its plans distinguish single-user Starter, collaborative Pro, and Enterprise options.
Verdict
ReviewSense brings review monitoring, analytics, and response workflows together, with plan limits tied to response volume and locations. Consider the annual billing terms and location allowance that fit your needs.
Plans and prices
From ReviewSense's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $135 a year | 50 AI responses/month · 1 location per platform · Max 2 locations total · Basic analytics · Email support · Single user only · $135.00 per year (= $11.25/month, billed annually) |
| Pro | $405 a year | 300 AI responses/month · 3 locations per platform · Max 6 locations total · Team collaboration · Priority support · $405.00 per year (= $33.75/month, billed annually) |
| Enterprise | $990 a year | Unlimited AI responses · Unlimited locations · Team collaboration · All platforms plus priority new platforms · 24-hour response guarantee · Dedicated account manager · $990.00 per year (= $82.50/month, billed annually) |
The facts
Each one read from ReviewSense's own pages, with the date it was checked.
What it does
- AI analysis
- The product analyzes sentiment, extracts topics, and flags toxic or spam content.checked 30 Sep 2026
- AI data use
- The privacy policy says personal or customer data is not used to train third-party AI models; anonymized and aggregated data may be used to improve ReviewSense's AI.checked 30 Sep 2026
- AI replies
- The AI generates contextual, on-brand response drafts that users can edit, approve, and publish.checked 30 Sep 2026
- Analytics and alerts
- The product tracks sentiment trends, response rates, and review velocity, and alerts users to negative review spikes and potential crises.checked 30 Sep 2026
- Intended customers
- The pricing page describes Starter for small businesses, Pro for growing businesses, and Enterprise for agencies and multi-location businesses.checked 30 Sep 2026
- Languages
- The homepage states that ReviewSense supports more than 50 languages and can detect and mirror the reviewer's language and script.checked 30 Sep 2026
- Location limit
- 2checked 20 Sep 2026
- Paid from
- 11.25checked 20 Sep 2026
- Privacy and registration
- ReviewSense.ai Ltd says it is registered with the UK Information Commissioner's Office and processes personal data under UK GDPR, the Data Protection Act 2018, and PECR.checked 30 Sep 2026
- Purpose
- ReviewSense describes itself as AI-powered software for monitoring, managing, analyzing, and responding to customer reviews across platforms.checked 30 Sep 2026
- Review sources
- The homepage says reviews can be connected from Google Business Profile, Facebook, the App Store, and Google Play.checked 30 Sep 2026
- Security
- The privacy policy lists TLS/HTTPS encryption in transit, encryption at rest, access controls, regular security assessments, backups, and incident response procedures.checked 30 Sep 2026
- Support
- The contact page says the team typically responds within 24 hours; the pricing page lists email support on Starter and priority support on Pro.checked 30 Sep 2026
- Workflow
- Users can set automatic replies for positive reviews or route AI drafts to a manual approval queue.checked 30 Sep 2026
Where it runs
- Broader platform integrations
- The customer review management page says ReviewSense connects Google, Yelp, Facebook, TripAdvisor, and more than 50 review platforms.checked 30 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
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