ReviewFire
ReviewFire is a paid review-management service from ReviewFire, based in Frisco, Texas.
What ReviewFire is
ReviewFire is a paid review-management service from ReviewFire, based in Frisco, Texas. It automates review requests, monitors reviews, and supports online reputation work through web and API access. Review sources include Google Business Profile and Facebook. A smart-routing workflow sends ratings of 4–5 to a Google Business Profile, while ratings of 1–3 go to a private feedback form. Businesses can request reviews by email, bulk CSV import, or QR codes for in-person requests. AI-drafted replies can be approved, edited, and posted by a team. Sentiment analysis, employee-level insights, and alerts for new or negative reviews help track activity. Live integrations listed are Google Business, Mailgun, CSV import, and REST API. Data is described as encrypted in transit with TLS 1.2+ and at rest with AES-256, with role-based access. Pricing is on request, with no free plan and a free trial. Plans range from one-location Starter to unlimited-location Agency / Enterprise.
Good
- Routes high ratings to Google and low ratings privately
- Supports email, CSV, and QR-code review requests
- AI-drafted replies can be edited before posting
- Includes sentiment analysis and review alerts
- Offers role-based access and stated encryption
Watch out
- No free plan
- Starter is limited to 500 requests monthly
- Multi-Location plan is marked coming soon
- Pricing is on request
Who it suits
ReviewFire suits local service businesses, franchises, healthcare and professional services, and restaurants or hospitality teams managing customer reviews. It also fits organizations needing review requests, response workflows, and sentiment monitoring.
Verdict
ReviewFire combines review collection, routing, monitoring, and response assistance in one service. Its one-location and multi-location plans address different operating sizes, while the Multi-Location plan is not yet available.
Plans and prices
From ReviewFire's own pricing page, checked 21 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Small Business | — | 1 location |
| Brand | — | Multi-location review monitoring · Multi-location reporting · SMS review requests · Employee-level feedback gathering · Real-time Google integration |
| Managed | — | Review and feedback responses handled for you · Escalation process · On-demand reporting · Access to new tools and beta projects |
| Starter | $79 a month | 1 location · 500 review requests / month · 3 portal user accounts · $63/mo billed annually (save 20%) |
| Multi-Location | $99 a month | 2-10 locations · Unlimited portal user accounts · Coming soon |
| Growth | $149 a month | 1 location · Unlimited review requests · 10 portal user accounts · $119/mo billed annually (save 20%) |
| Agency / Enterprise | Priced on request | Unlimited locations · Unlimited review requests · Dedicated account manager · Priority support SLA |
The facts
Each one read from ReviewFire's own pages, with the date it was checked.
What it does
- AI replies
- ReviewFire provides AI-drafted response suggestions that the team can approve, edit, and post.checked 8 Oct 2026
- Analytics and alerts
- Features include sentiment analysis, employee-level insights, and alerts for new reviews, especially negative ones.checked 8 Oct 2026
- Google data handling
- ReviewFire says it does not use Google user data to train generalized AI models, and sends specific review text to its AI provider on demand for a reply suggestion without retaining it for training.checked 8 Oct 2026
- Integrations
- The integrations page lists Google Business, Mailgun, CSV import, and REST API as live; Facebook, SMS, webhooks, OpenTable, Toast, ServiceTitan, and Dentrix are on the roadmap.checked 8 Oct 2026
- Limits and availability
- The pricing page marks Multi-Location as coming soon and lists Starter at 500 requests per month, Growth with unlimited requests, and Agency / Enterprise with unlimited requests.checked 8 Oct 2026
- Location limit
- 1checked 21 Sep 2026
- Review requests
- The product supports email requests, bulk CSV import, and QR codes for in-person requests.checked 8 Oct 2026
- Review sources
- Google Business Profile; Facebookchecked 21 Sep 2026
- Security
- The company says data is encrypted in transit with TLS 1.2+ and at rest with AES-256, with role-based access.checked 8 Oct 2026
- Smart routing
- Customers rating 4–5 are routed to a Google Business Profile, while ratings of 1–3 go to a private feedback form.checked 8 Oct 2026
- Support
- Starter includes email support, Growth includes priority email support, and Agency / Enterprise includes priority support SLA.checked 8 Oct 2026
- What it does
- ReviewFire automates review requests, monitors reviews, and helps businesses manage their online reputation.checked 8 Oct 2026
- Who it is for
- ReviewFire describes its audiences as local service businesses, multi-location franchises, healthcare and professional services, and restaurants and hospitality.checked 8 Oct 2026
The company
- Company
- ReviewFire says it is a product of Seota and is based in Frisco, Texas.checked 8 Oct 2026
- Headquarters
- Frisco, Texas, United Stateschecked 28 Sep 2026
Money
- Free plan
- Nochecked 21 Sep 2026
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