Restaurant Platforms Guest CRM
Restaurant Platforms Guest CRM is a web-based tool for managing restaurant guest profiles and customer outreach.
What Restaurant Platforms Guest CRM is
Restaurant Platforms Guest CRM is a web-based tool for managing restaurant guest profiles and customer outreach. Profiles can include contact details, lifetime spend, visit count, favorite items, last order, and loyalty status. Customer data automatically forms VIP, first-timer, and lapsed segments that can support targeted texts and emails, loyalty rewards, and win-back offers. Restaurant Platforms says restaurants own their records and can export them at any time. Listed packages include Stripe payments; POS transaction synchronization is promised only when a connector is certified for the exact restaurant. Plans are priced per location in CAD, require a 12-month initial agreement, and receive a 10% subscription saving with annual prepayment. Direct Revenue is C$299 a month plus 1,500 CAD implementation; Guest Growth is 599.00 CAD plus 2,500 CAD; AI Front Desk is 999.00 CAD plus 3,500 CAD and includes 500 connected voice minutes.
Good
- Detailed guest profiles
- Automatic customer segmentation
- Supports targeted texts and emails
- Restaurants can export records
- Includes loyalty and win-back uses
Watch out
- No free plan or trial
- 12-month initial agreement
- Implementation fees apply
- POS sync requires a certified connector
Who it suits
It suits independent restaurants and owners in Canada and the Greater Toronto Area seeking guest profiles, segmentation, messaging, loyalty, and offers. It is organized around approved restaurant locations and may require commercial review for broader multi-location use.
Verdict
Restaurant Platforms Guest CRM combines restaurant profiles, automated segments, and outreach tools with location-based plans. Buyers should review agreement terms, implementation costs, and connector certification for POS synchronization before choosing a package.
Plans and prices
From Restaurant Platforms Guest CRM's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Direct Revenue | C$299 a month | Customer accounts, order history, basic CRM, loyalty and offers · Restaurant-owned website · Direct pickup ordering · Monthly; 12-month initial agreement; + $1,500 one-time implementation per location |
| Guest Growth | C$599 a month | Everything in Direct Revenue · Reservations, waitlist, table pacing and reminders · Catering pipeline · Enhanced guest segments · Monthly; 12-month initial agreement; + $2,500 one-time implementation per location |
| AI Front Desk | C$999 a month | Everything in Guest Growth · 500 connected voice minutes · $0.85 CAD per additional connected minute · Monthly; 12-month initial agreement; + $3,500 one-time implementation per location |
The facts
Each one read from Restaurant Platforms Guest CRM's own pages, with the date it was checked.
What it does
- AI data use
- The terms say identifiable restaurant and customer data are not used to train public or third-party foundation AI models.checked 7 Oct 2026
- Automatic segments
- VIP, first-timer, and lapsed customer groups are formed automatically from customer data.checked 7 Oct 2026
- Availability limit
- The Founding Pilot is limited to the first 10 qualified paying locations, with capabilities confirmed for each restaurant before agreement.checked 7 Oct 2026
- CRM profiles
- Profiles include lifetime spend, visit count, favorite items, last order, loyalty status, and contact details.checked 7 Oct 2026
- Integrations
- Stripe payments are included in the listed packages; POS transaction synchronization is promised only for a connector certified for the exact restaurant.checked 7 Oct 2026
- Marketing
- Customer profiles can power targeted texts and emails, loyalty rewards, and win-back offers.checked 7 Oct 2026
- Multi-location
- The Founding Pilot covers one approved location per agreement; multi-location and franchise scope requires commercial review.checked 7 Oct 2026
- Pricing scope
- The listed plans are priced per location in CAD and have a 12-month initial agreement; annual prepayment saves 10% on the subscription.checked 7 Oct 2026
- Privacy and security
- The privacy policy says access is restricted by role and service purpose, and safeguards include authentication, tenant boundaries, encryption in transit, and operational monitoring.checked 7 Oct 2026
- Support and onboarding
- The company describes founder-led managed launches that include configuration, testing, team training, and launch support.checked 7 Oct 2026
- Target customers
- Restaurant Platforms says it is built for independent restaurants and owners in Canada and the Greater Toronto Area.checked 7 Oct 2026
The company
- Data ownership
- The company says the restaurant owns its customer records and can export them at any time.checked 7 Oct 2026
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