reOS
reOS is a customer research platform for planning studies, recruiting participants, conducting interviews, analyzing feedback, and tracking initiatives.
What reOS is
reOS is a customer research platform for planning studies, recruiting participants, conducting interviews, analyzing feedback, and tracking initiatives. It ingests interviews, tickets, emails, forms, recordings, transcripts, and datasets for transcription and analysis. Its DIVE pipeline processes observations and links claims to supporting sources. Researchers can run browser interviews with live AI tips or conduct parallel AI-moderated interviews while listening as silent observers. Study types include live and AI-moderated interviews, unmoderated prototype tests, surveys, feedback forms, and support-ticket research. Integrations include Gong, Intercom, Front, Slack, Google Meet, Zoom, Microsoft Teams, Linear, Jira, GitHub, HubSpot, Salesforce, Snowflake, Google Calendar, Google Drive, OneDrive, SharePoint, Prolific, and Tremendous; Zendesk is marked coming soon. Claude, ChatGPT, Gemini, and other MCP-compatible assistants can create projects, import data, launch analysis, and search cited research. Security listings include SOC 2 Type II, ISO/IEC 27001:2022, ISO/IEC 42001:2023, GDPR, TLS 1.2+, and AES-256.
Good
- Supports interviews, surveys, tests, and feedback research
- Links claims to supporting sources
- AI-moderated and browser interview options
- Many business and research integrations
- TLS 1.2+ transit and AES-256 at rest
Watch out
- No free plan
- Zendesk integration is marked coming soon
- Usage is measured in research units
Who it suits
reOS suits individuals, growing teams, research organizations, and enterprises running structured customer studies. It is useful for teams combining interviews and feedback sources with AI analysis, integrations, and cited evidence.
Verdict
reOS combines study planning, participant work, interviews, analysis, integrations, and initiative tracking in one research platform. Its paid plans and unit-based usage should be considered alongside the extensive security and assistant connectivity.
Plans and prices
From reOS's own pricing page, checked 29 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Researcher | $59 a month | 12 units / month · top up $6 · 3 full seats · 20 projects · panel up to 500 contacts · unlimited viewers and storage · $59/ month |
| Team | $249 a month | 60 units / month · top up $5 · 15 full seats · unlimited projects · panel up to 5,000 contacts · unlimited viewers and storage · $249/ month |
| Researcher (yearly billing) | $590 a year | 12 units granted monthly · 3 full seats · 20 projects · panel up to 500 contacts · unlimited viewers and storage · $590 a year, works out to $49 / mo |
| Scale | $999 a month | 300 units / month · top up $4 · 40 full seats · unlimited projects · panel up to 25,000 contacts · SSO · priority support · unlimited viewers and storage · $999/ month |
| Team (yearly billing) | $2,490 a year | 60 units granted monthly · 15 full seats · unlimited projects · panel up to 5,000 contacts · unlimited viewers and storage · $2,490 a year, works out to $208 / mo |
| Scale (yearly billing) | $9,990 a year | 300 units granted monthly · 40 full seats · unlimited projects · panel up to 25,000 contacts · SSO · priority support · unlimited viewers and storage · $9,990 a year, works out to $833 / mo |
| Enterprise | Priced on request | Custom units, seats and panel size · SAML SSO & SCIM · PII removal · custom domain and white label · dedicated support · Custom annual subscription |
The facts
Each one read from reOS's own pages, with the date it was checked.
What it does
- Additional charges
- Outreach campaign sendouts are billed at $0.02 per recipient and panel contacts beyond the plan cost $10 per 1,000 per month.checked 29 Sep 2026
- AI analysis
- Its DIVE pipeline decodes, improves, validates and enriches research observations, with claims linked to supporting sources.checked 29 Sep 2026
- Data protection
- The trust center states that reOS uses TLS 1.2+ in transit, AES-256 at rest, and does not allow listed AI providers to train on research content.checked 29 Sep 2026
- Data residency
- Customer research data at rest can be hosted in the EU (Frankfurt) or United States, while account, authentication and organization registry data stays in the EU.checked 29 Sep 2026
- Integrations
- Listed integrations include Gong, Intercom, Front, Slack, Google Meet, Zoom, Microsoft Teams, Linear, Jira, GitHub, HubSpot, Salesforce, Snowflake, Google Calendar, Google Drive, OneDrive, SharePoint, Prolific and Tremendous; Zendesk is marked coming soon.checked 29 Sep 2026
- Intended users
- The pricing page describes Researcher for individuals and small teams, Team for growing teams, Scale for research organizations and Enterprise for large organizations with specific needs.checked 29 Sep 2026
- Interview features
- Users can conduct browser interviews, use live AI tips, or run AI-moderated interviews in parallel and listen in as silent observers.checked 29 Sep 2026
- MCP
- Claude, ChatGPT, Gemini and other MCP-compatible assistants can connect to reOS to create projects, import data, launch analysis and search research with cited evidence.checked 29 Sep 2026
- Pricing units
- A unit covers one interview, 100 short-form items or one written report; AI-moderated interviews and audio or video reports cost two units.checked 29 Sep 2026
- Product
- reOS is a customer research platform for planning studies, conducting interviews, analyzing feedback and tracing insights to their sources.checked 29 Sep 2026
- Research inputs
- reOS can ingest interviews, tickets, emails, feedback forms, recordings, transcripts and datasets for transcription and analysis.checked 29 Sep 2026
- Research workflow
- The platform supports planning, participant recruitment, interviews, analysis and tracked initiatives to close the loop with customers.checked 29 Sep 2026
- Security
- The trust center lists SOC 2 Type II, ISO/IEC 27001:2022 and ISO/IEC 42001:2023 certifications, plus GDPR compliance.checked 29 Sep 2026
- Support
- Pricing lists standard support on Researcher and Team, priority support on Scale, and dedicated support on Enterprise.checked 29 Sep 2026
The company
- Maker
- The trust center identifies Flob Inc. as the legal entity behind reOS and holder of its agreements, certifications and DPA.checked 29 Sep 2026
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