Qwaiting
Qwaiting is a queue management system for organizations handling both appointments and walk-in visits.
What Qwaiting is
Qwaiting is a queue management system for organizations handling both appointments and walk-in visits. It lets customers join a queue remotely by phone or browser and view current wait times, while staff can route customers and monitor queues in real time. The system combines appointment and walk-in queues, and its reports cover queue duration, customer flow, and staff efficiency. Automated notifications can be sent by SMS, email, or mobile app. Listed integrations include Office 365, Salesforce, Microsoft Teams, Zoom, WhatsApp, Google Calendar, Gmail, Slack, and Okta. Qwaiting describes security measures that include SSL encryption, password hashing, encrypted backups, audit logs, and two-step verification. Its security page lists GDPR, AICPA, HIPAA, ISO/IEC 27001:2022, and SOC 2 Type 2. The cloud product runs in a browser; an on-premises option operates on a local network without internet connectivity. Staff login caps range from five on Starter to 50 on Custom. All plans include 24/7 enterprise support. Qwaiting presents its system for sectors including healthcare, banking, retail, government, education, and airports.
Good
- Combines appointment and walk-in queues.
- Customers can join remotely and view wait times.
- Reports cover queue times, customer flow, and staff efficiency.
- All plans include 24/7 enterprise support.
Watch out
- No free plan is listed.
- Starter is $249 a month, billed monthly.
- Starter limits staff logins to five.
Who it suits
Qwaiting may suit organizations in healthcare, banking, retail, government, education, or airports that manage appointments and walk-ins. It is aimed at teams that want remote check-in, queue monitoring, and customer notifications.
Verdict
Qwaiting brings remote check-in, real-time queue management, reporting, and notifications into one system. Plans begin at $249 a month, billed monthly, with a 14-day trial and staff-login caps that vary by plan.
Plans and prices
From Qwaiting's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $249 a month | Staff login upto 5 · Chat support · Email notification · Email support · Invite team and admins · Monthly |
| Business | $349 a month | Staff login upto 10 · Analytics and reporting · Configuration help · Customize design · Email support · Monthly |
| Enterprise | $399 a month | Staff login upto 20 · API access · Account manager · Analytics and reporting · Daily Backup and Recovery · Monthly |
| Custom | $649 a month | Staff login upto 50 · API access · Account manager · Audit Logging · Data anonymization · Data location control · Monthly |
| Starter | $2,490 a year | Staff login upto 5 · Chat support · Email notification · Email support · Invite team and admins · Yearly |
| Business | $3,490 a year | Staff login upto 10 · Analytics and reporting · Configuration help · Customize design · Email support · Yearly |
| Enterprise | $3,990 a year | Staff login upto 20 · API access · Account manager · Analytics and reporting · Daily Backup and Recovery · Yearly |
| Custom | $6,490 a year | Staff login upto 50 · API access · Account manager · Audit Logging · Data anonymization · Data location control · Yearly |
The facts
Each one read from Qwaiting's own pages, with the date it was checked.
What it does
- Analytics
- Qwaiting reports on queue times, customer flow, and staff efficiency.checked 5 Oct 2026
- Compliance
- The security page lists GDPR, AICPA, HIPAA, ISO/IEC 27001:2022, and SOC 2 Type 2.checked 5 Oct 2026
- Deployment
- The cloud product runs in a browser, while the on-premises option is described as operating on a local network without internet connectivity.checked 5 Oct 2026
- Integrations
- Its listed integrations include Office 365, Salesforce, Microsoft Teams, Zoom, WhatsApp, Google Calendar, Gmail, Slack, and Okta.checked 5 Oct 2026
- Intended users
- Qwaiting presents the product for organizations in sectors including healthcare, banking, retail, government, education, and airports.checked 5 Oct 2026
- Notifications
- Qwaiting can send automated notifications through SMS, email, or mobile app.checked 5 Oct 2026
- Product
- Qwaiting is a cloud-based queue management system for appointment and walk-in queues.checked 5 Oct 2026
- Queue management
- The system combines appointments and walk-ins, routes customers, and provides real-time queue monitoring.checked 5 Oct 2026
- Security
- Qwaiting describes SSL encryption, password hashing, encrypted backups, audit logs, and two-step verification among its security measures.checked 5 Oct 2026
- Support
- The pricing page says all plans include 24/7 enterprise support with live chat, email, a dedicated account manager, and priority SLA-based assistance.checked 5 Oct 2026
- Virtual queues
- Customers can join queues remotely by phone or web browser and see live wait times.checked 5 Oct 2026
The company
- Founded
- Qwaiting says it was founded in 2018 to create an online queue management solution.checked 5 Oct 2026
Money
- Plan limits
- The pricing page lists staff-login caps of 5 for Starter, 10 for Business, 20 for Enterprise, and 50 for Custom.checked 5 Oct 2026
Where it runs
- Platforms
- The pricing FAQ names Windows, macOS, Android, iOS, and Linux, and says the service is web-based with no downloads or installations required.checked 5 Oct 2026
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