Quivr
Quivr is a customer support platform built around six specialized AI agents.
What Quivr is
Quivr is a customer support platform built around six specialized AI agents. Kelly drafts and translates replies and retrieves knowledge for support staff; Michael can process refunds and run workflows; and Steven routes and tags tickets. Lily analyzes support data through process mining, topic clustering, and sentiment analysis, while Dan synchronizes knowledge and updates help documentation. Joana is listed for chatbot engagement and conversion optimization, with custom pricing. Quivr connects with Intercom, Zendesk, Freshdesk, and Gorgias, and lists integrations across e-commerce, CRM, shipping, payments, communication, knowledge, databases, cloud, and ERP. Agents can retrieve live system data, update contact details or orders, escalate to a person, and send notifications. It is available on web and through an API, with deployment options, result reranking, and a RAG workflow builder. The base subscription is €150/mo and includes all agents; usage fees apply to drafted responses, resolved tickets, and tagged conversations. Setup is listed as taking less than a day.
Good
- Six agents cover distinct support tasks.
- Connects to four listed helpdesk platforms.
- Agents can escalate cases to a human.
- Base subscription includes premium support and configuration assistance.
Watch out
- Base subscription costs €150/mo.
- Usage fees apply to several agent actions.
- Joana pricing is custom and not listed.
Who it suits
Quivr suits support teams that want AI agents for drafting, ticket handling, knowledge maintenance, and support-data insights. Its listed helpdesk integrations include Intercom, Zendesk, Freshdesk, and Gorgias.
Verdict
Quivr brings drafting, routing, ticket actions, and support insights into one agent-based service. Account for the base subscription and action-based usage fees when considering it.
Plans and prices
From Quivr's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Lily — Insight Analyzer | Free | Analytics and insights on support data |
| Dan — Knowledge Manager | Free | Keeps documentation fresh and accurate |
| Steven — Ticket Router | €0.03, paid once | Automatic categorization and routing · per tag per ticket |
| Kelly — Draft Composer | €0.50, paid once | Suggests responses to the support team · per used drafted answer |
| Michael — Action Executor | €1, paid once | Resolves tickets without human intervention · per auto-resolved ticket |
| Base Subscription | €150 a month | Six AI agents included · custom integrations · premium support · configuration assistance · admin panel access · app on your ticketing tool |
| Joana — Engagement Agent | Priced on request | Chatbot and conversion optimization · custom pricing |
The facts
Each one read from Quivr's own pages, with the date it was checked.
What it does
- Actions
- Quivr says agents can retrieve live system data, process refunds, update contact information, modify orders, escalate to a human, and send notifications.checked 7 Oct 2026
- Drafting
- Kelly drafts support replies, translates responses, and retrieves knowledge for support staff.checked 7 Oct 2026
- Helpdesks
- The site lists Intercom, Zendesk, Freshdesk, and Gorgias as supported helpdesk integrations.checked 7 Oct 2026
- Insights
- Lily provides process mining, topic clustering, and sentiment analysis on support data.checked 7 Oct 2026
- Integrations
- The integrations page lists e-commerce, CRM, shipping, payment, communication, knowledge, database, cloud, and ERP services, and supports REST APIs, GraphQL, webhooks, and MCP.checked 7 Oct 2026
- Knowledge
- Dan synchronizes knowledge and updates help documentation for content accuracy.checked 7 Oct 2026
- Pricing limit
- The €150/month base subscription includes all agents, while usage fees apply when agents draft responses, resolve tickets, or tag conversations.checked 7 Oct 2026
- Product
- Quivr describes itself as an always-on customer support team powered by six specialized AI agents.checked 7 Oct 2026
- Security
- The integrations page labels Quivr SOC2 Compliant and GDPR Ready.checked 7 Oct 2026
- Setup
- Quivr says setup takes less than a day on its integrations page.checked 7 Oct 2026
- Support
- The base subscription lists premium support and configuration assistance.checked 7 Oct 2026
- Ticket actions
- Michael can process refunds and execute workflows, while Steven routes and tags tickets.checked 7 Oct 2026
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