Proceso
Proceso is an AI-powered retail operations platform for coordinating and tracking work across store locations.
What Proceso is
Proceso is an AI-powered retail operations platform for coordinating and tracking work across store locations. Its mobile-first task and activity management is built for store teams, while live dashboards show store performance, pending tasks, and compliance. Tasks can collect images, signatures, and location data as evidence of completion. Visual merchandising tools use images to check whether displays match brand standards. The platform also describes AI agents for planogram validation, image recognition, policy routing, and compliance checks. It is available on Android, iOS, and the web, and the company says it requires no new hardware. Proceso is built for multi-brand, FOFO, and COCO networks. The homepage displays integrations including Salesforce, SAP, Microsoft, Service, DocuSign, Dropbox, QuickBooks, and Freshworks. Its plans target different operating scales, from brands digitizing basic repair and maintenance and store operations to growing brands and large enterprise retailers. Pricing is on request; plan support ranges from standard to priority and dedicated support.
Good
- Tasks can capture images, signatures, and location data.
- Dashboards show performance, pending tasks, and compliance.
- Image checks assess displays against brand standards.
- Available on Android, iOS, and web.
- No new hardware is required.
Watch out
- Pricing is on request.
- Executive dashboards and AI insights are limited to Command Centre (AI).
- SSO and RBAC are listed only for Command Centre (AI).
Who it suits
Proceso suits retail brands that need to coordinate store-level tasks and track completion across outlets. Its plans address basic store operations, growing brands, and large enterprise retail.
Verdict
Proceso combines store task management with visual verification and live operational dashboards. Check which plan includes the enterprise controls and AI features your organization needs.
Plans and prices
From Proceso's own pricing page, checked 4 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Ops Plus | Priced on request | 100–1,000+ stores · configurable users · priority onboarding and support |
| Core Ops | Priced on request | Pilot → multi-store · configurable users · standard onboarding and support |
| Command Centre (AI) | Priced on request | Enterprise · unlimited users · dedicated onboarding and support |
The facts
Each one read from Proceso's own pages, with the date it was checked.
What it does
- AI agents
- The site describes AI agents for planogram validation, image recognition, automated policy routing, and compliance checks.checked 4 Oct 2001
- Dashboards
- Live dashboards show store performance, pending tasks, and compliance.checked 4 Oct 2001
- Deployment
- The contact page says the platform requires no new hardware and is built for multi-brand, FOFO, and COCO networks.checked 4 Oct 2001
- Integrations
- The homepage displays Salesforce, SAP, Microsoft, Service, DocuSign, Dropbox, QuickBooks, and Freshworks as integrations.checked 4 Oct 2001
- Mobile-first operations
- The platform provides mobile-first task and activity management for store teams.checked 4 Oct 2001
- Proof of completion
- Tasks can capture images, signatures, and location data as evidence of completion.checked 4 Oct 2001
- Purpose
- Proceso is an AI-powered retail operations platform for coordinating and tracking store-level work across outlets.checked 4 Oct 2001
- Security
- The FAQ says Proceso uses multi-layer encryption for API protocols and role-based access controls, and complies with global data protection regulations.checked 4 Oct 2001
- Support
- The plan comparison lists standard support for Core Ops, priority support for Ops Plus, and dedicated support for Command Center (AI).checked 4 Oct 2001
- Target customers
- The pricing section describes Core Ops for brands digitizing basic R&M and store operations, Ops Plus for growing brands, and Command Centre (AI) for large enterprise retail.checked 4 Oct 2001
- Visual merchandising
- Its visual merchandising tools use image-based verification to check whether displays match brand standards.checked 4 Oct 2001
Money
- Plan limits
- Executive dashboards, AI insights and queries, and enterprise controls such as SSO and RBAC are listed only for Command Center (AI).checked 4 Oct 2001
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