Press Ganey Reputation

What Press Ganey Reputation is

Press Ganey Reputation helps organizations manage consumer reviews and feedback programs through a web platform. It covers reviews from Google, Facebook, Yelp, WebMD, Healthgrades, and more than 100 other sites, with SMS review requests and AI-assisted response drafting. Its healthcare-tuned sentiment analysis identifies review themes, and response-recommended tags help teams prioritize critical feedback. Bulk reply tools handle up to 50 reviews at once using AI-assisted drafts and templates. Teams can create and schedule custom reports, filtered by date range, organization level, or review type. Configurable roles and permissions determine which reviews, reports, visibility, and features each team can access. For regulated workflows, organizations can use approved reply language saved as templates; a managed services team can also respond to organic reviews using approved templates or AI-drafted replies. The product includes pulse surveys, anonymous responses, survey benchmarking, and action planning. It is paid, with pricing not displayed; prospective customers are directed to speak with an expert. The facts list Press Ganey’s headquarters as both South Bend and Chicago, Indiana and Illinois, respectively.