Praemialis
Praemialis combines mystery shopping, NPS data collection, and online surveys in a web platform for experienced mystery shopping companies.
What Praemialis is
Praemialis combines mystery shopping, NPS data collection, and online surveys in a web platform for experienced mystery shopping companies. Users can design, plan, schedule, and run client mystery shopping campaigns. Its shopper portal includes real-time reporting and job search, while the client portal allows preference access across an unlimited number of user tiers. An inbuilt support system serves shoppers and clients, and users can impersonate another user to provide support. NPS management can bring together survey responses from customers, staff, suppliers, and mystery shoppers, with results exportable to PDF. The survey module offers five question types and three survey types, along with QR codes, shareable URLs, and web page embedding. Surveys are integrated into the platform, so third-party survey software is not needed for that module. Phones can access the web app through its direct URL; separate shopper and client apps are in development. Plans start with START UP at $750 a month, including 50 shops or audits and a $7.00 charge per extra shop or audit. No free plan is listed.
Good
- Combines mystery shopping, NPS, and survey modules.
- Shopper portal includes real-time reporting and job search.
- Surveys support QR codes and web embedding.
- Client portal supports unlimited user tiers.
Watch out
- No free plan is listed.
- START UP costs $750 a month.
- Separate shopper and client apps are in development.
- Extra START UP shops or audits cost $7.00 each.
Who it suits
Praemialis is aimed at experienced mystery shopping companies that need campaign management alongside NPS collection and surveys. It may suit organizations comfortable using a web app on phones rather than a dedicated shopper app.
Verdict
Praemialis combines campaign operations with survey and NPS tools, and offers portals for shoppers and clients. Its monthly starting price and phone access through a web app rather than dedicated apps are key considerations.
Plans and prices
From Praemialis's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| START UP | $750 a month | Mystery Shopping, NPS Data, Online Survey and Staff Assessment modules · Up to 10 clients · Up to 50 stores · Up to 500 shoppers · 50 shops/audits included · $7.00 per extra shop/audit · Per Month |
| SME | $1,200 a month | Mystery Shopping, NPS Data, Online Survey and Staff Assessment modules · Up to 30 clients · Up to 150 stores · Up to 2000 shoppers · 100 shops/audits included · $4.50 per extra shop/audit · Per Month |
| LARGE | $1,500 a month | Mystery Shopping, NPS Data, Online Survey and Staff Assessment modules · Unlimited clients, stores and shoppers · 200 shops/audits included · $3.00 per extra shop/audit · Per Month |
The facts
Each one read from Praemialis's own pages, with the date it was checked.
What it does
- Campaigns
- The platform lets users design, plan, schedule and execute client mystery shopping campaigns.checked 7 Oct 2026
- Client access
- The client portal supports preference access for an unlimited number of user tiers.checked 7 Oct 2026
- Intended users
- Praemialis says it provides mystery shopping software to experienced mystery shopping companies.checked 7 Oct 2026
- Mobile access
- The FAQ says a web app works on phones through the software's direct URL and that separate shopper and client apps are in development.checked 7 Oct 2026
- NPS features
- NPS management can combine surveys from existing customers, staff, suppliers and mystery shoppers, and export results to PDF.checked 7 Oct 2026
- Product
- Praemialis combines mystery shopping, NPS data collection and online surveys in one platform.checked 7 Oct 2026
- Shopper tools
- The shopper portal includes real-time reporting and job search functionality.checked 7 Oct 2026
- Support
- The product page describes an inbuilt support system for shoppers and clients and says users can impersonate any user to provide support.checked 7 Oct 2026
- Survey tools
- The online survey module offers five question types, three survey types, QR codes, shareable URLs and web page embedding.checked 7 Oct 2026
- Third-party tools
- Praemialis says its online surveys are integrated into the platform, with no need for third-party survey software.checked 7 Oct 2026
The company
- Company background
- The About Us section cites more than 40 years of hospitality and retail experience and 20 years of mystery shopping program experience among its contributors.checked 7 Oct 2026
- Headquarters
- Agnes Water, Queensland, Australiachecked 28 Sep 2026
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