PhoneUP5
PhoneUP5 is a call-recording and workforce-optimization system for Cisco collaboration and contact centers.
What PhoneUP5 is
PhoneUP5 is a call-recording and workforce-optimization system for Cisco collaboration and contact centers. It records calls and screens, then combines recordings from multiple communication platforms into a unified, searchable archive. Search supports full-text words and phrases with AND, OR, and NOT operators; playback includes speed adjustment and waveform display. Call analytics provide transcription, keyword search, call summaries, speech analytics, and meeting summaries. Workforce functions include quality management, desktop process analytics, call monitoring, live coaching, and reporting. PhoneUP5 extends Cisco UCM and Cisco UCCX/UCCE/PCCE, and describes connections with CRM, helpdesk, and on-premise or cloud PBX providers. Administrators can set roles and control viewing, playing, downloading, and deleting recordings. Listed protections include storage encryption, encrypted-call recording, rights-based access, and activity logs. Deployment is on-premise with Docker Swarm clustering. Subscription and permanent licenses have pricing on request, with a 60-day trial and browser demo by request.
Good
- Unified archive across communication platforms
- Full-text search with Boolean operators
- Transcription and AI call summaries
- Role-based recording controls
- On-premise Docker Swarm clustering
Watch out
- On-premise deployment only
- No free plan
- Pricing requires a request
- Cisco-focused integrations
Who it suits
It suits system integrators, commercial enterprises, and government organizations using Cisco collaboration or contact-center systems. Teams needing searchable recordings and workforce-management functions may find its feature set relevant.
Verdict
PhoneUP5 combines recording, search, analytics, and workforce tools around Cisco environments. Consider the deployment model and request pricing or a trial before choosing a license.
Plans and prices
From PhoneUP5's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Permanent license | Priced on request | Pricing not listed; request a demo or contact the maker |
| Subscription | Priced on request | Pricing not listed; request a demo or contact the maker |
The facts
Each one read from PhoneUP5's own pages, with the date it was checked.
What it does
- Access control
- Administrators can configure roles and define allowed recording operations such as viewing, playing, downloading, and deleting.checked 7 Oct 2026
- Call analytics
- Features include call transcription, keyword search, call summaries, speech analytics, and meeting summaries.checked 7 Oct 2026
- Deployment
- PhoneUP supports on-premise deployment only, with clustered fault tolerance based on Docker Swarm mode.checked 7 Oct 2026
- Integrations
- The product extends Cisco UCM and Cisco UCCX/UCCE/PCCE and describes integration with CRM, helpdesk, and leading on-premise and cloud PBX providers.checked 7 Oct 2026
- Intended customers
- The maker says its clients include system integrators, major commercial enterprises, and government organizations.checked 7 Oct 2026
- Licensing
- The maker offers subscription and permanent license options but does not list prices on the page.checked 7 Oct 2026
- Product
- PhoneUP provides call recording and workforce optimization for Cisco collaboration and contact centers.checked 7 Oct 2026
- Recording
- The product records calls and screens and can consolidate recordings from multiple communication platforms into a unified archive.checked 7 Oct 2026
- Search and playback
- Users can search recordings by full-text keywords and phrases, use AND, OR, and NOT operators, and play audio with speed adjustment and waveform display.checked 7 Oct 2026
- Security
- The FAQ lists storage encryption, encrypted-call recording, role and rights based access control, and activity logging as data protection measures.checked 7 Oct 2026
- Support and implementation
- The FAQ gives an average implementation time of two days and advertises 24/7 support for questions.checked 7 Oct 2026
- Workforce tools
- The site lists quality management, desktop process analytics, call monitoring, live coaching, and reporting.checked 7 Oct 2026
The company
- Founded
- 2011checked 28 Sep 2026
Money
- Trial and demo
- The maker offers a 60-day trial license and says an engineer can help deploy it in the customer's environment; browser demo access is also available by request.checked 7 Oct 2026
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