PhoneSuite CTI Client
PhoneSuite CTI Client is Windows software for computer-assisted telephony with existing contacts and phone systems.
What PhoneSuite CTI Client is
PhoneSuite CTI Client is Windows software for computer-assisted telephony with existing contacts and phone systems. It can dial, answer, transfer, hold, conference and log calls when the connected phone or TAPI driver supports those actions. Screen pop, click-to-dial and in-call controls are included. Contact connections can include Outlook, Google Contacts, CardDAV, ODBC databases, LDAP, CSV, Lotus Notes and ACT!, with availability depending on edition. Built-in connectors cover Asterisk, FRITZ!Box, Android smartphones and phone families including snom, Yealink, Mitel/Aastra, Fanvil, Gigaset DX and Auerswald COMfortel. Classic Outlook is supported, but the maker says New Outlook (2025) is not. Professional adds CTI Server speed-dial panels, presence management and one-to-one TeamChat; server access and presence licenses may be needed. A 30-day trial covers the Professional feature set. A freeware 2.2 light edition has limited calling, contacts and journal functions. Deployment is on-premises.
Good
- 30-day trial includes Professional features
- Supports multiple contact sources
- Screen pop and click-to-dial
- On-premises deployment
- Freeware light edition available
Watch out
- New Outlook (2025) is unsupported
- Features depend on phone or TAPI driver
- Freeware edition has limited features
- Professional may require extra licenses
Who it suits
It suits Windows users connecting TAPI-compatible phones or listed PBXs with contact systems. Teams needing Professional presence or TeamChat should check server and license requirements.
Verdict
PhoneSuite CTI Client combines desktop calling controls with broad contact and telephony connections on Windows. Check phone-system compatibility and edition limits before choosing it.
Plans and prices
From PhoneSuite CTI Client's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| PhoneSuite CTI Client Professional | — | 1–9 licenses; volume discounts listed for 10–999 licenses · One-time payment per workstation license |
| PhoneSuite CTI Client Standard | — | 1–9 licenses; volume discounts listed for 10–999 licenses · One-time payment per workstation license |
The facts
Each one read from PhoneSuite CTI Client's own pages, with the date it was checked.
What it does
- Call handling
- It supports dialing, answering, transferring, holding, conferencing and call logging, subject to capabilities of the phone or TAPI driver.checked 7 Oct 2026
- Contacts
- Supported contact sources include Outlook, Google Contacts, CardDAV, ODBC databases, LDAP, CSV files, Lotus Notes and ACT!, with availability varying by edition.checked 7 Oct 2026
- License terms
- The maker says listed prices are one-time charges, updates and bug fixes have so far been free, and fundamentally new features may require paid upgrades.checked 7 Oct 2026
- Operating systems
- The maker lists Windows 7, 8, 10 and 11, Vista, and Windows Server 20xx for 32-bit and 64-bit systems.checked 7 Oct 2026
- Outlook limitation
- The product supports classic Outlook, while the maker states that the “New Outlook” (2025) is not supported.checked 7 Oct 2026
- Privacy statement
- The maker’s privacy policy says it processes personal data in accordance with the GDPR and applicable national data-protection rules, and notes that internet data transmissions can have security vulnerabilities.checked 7 Oct 2026
- Purpose
- PhoneSuite CTI Client provides computer-assisted telephony for existing contacts and phone systems.checked 7 Oct 2026
- Support
- The maker provides online help topics covering installation, telephony, contacts, call history, integrations and other client functions.checked 7 Oct 2026
- Telephony integrations
- Built-in connectors support Asterisk, FRITZ!Box, Android smartphones and listed IP phone families including snom, Yealink, Mitel/Aastra, Fanvil, Gigaset DX and Auerswald COMfortel.checked 7 Oct 2026
Money
- Free edition
- The downloads page lists CTI Client 2.2 light as freeware with limited features, including TAPI dialing and hanging up, a 200-entry phone book, and a limited call journal and hotkey dialing.checked 7 Oct 2026
- Trial
- The current CTI Client 3.1 download is labeled with a 30-day test period, during which the full Professional feature set can be tried.checked 7 Oct 2026
The company
- Headquarters
- Chemnitz, Germanychecked 28 Sep 2026
- Team features
- Professional supports CTI Server group-based speed dial panels, presence management and one-to-one TeamChat; server access and presence licenses may also be required.checked 7 Oct 2026
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