Numa

What Numa is

Numa is an AI operating system for car dealerships that coordinates customer engagement across departments. Its Voice AI connects to a dealership’s DMS in real time, uses customer and repair-order context, and can handle requests or book available service appointments. The Smart Inbox brings dealership communications together and includes AI agents that handle customers. The Service Advisor Agent drafts replies, surfaces customer history, and follows up, while LiveCSI monitors customer satisfaction so staff can address heat cases during a visit. Numa also lists a Heat Case Agent and an Opportunity Agent for follow-up on declined or unsold work. It connects to dealership DMS, scheduling, and CRM systems; the company says it has 90% DMS coverage across the industry. A mobile app supports answering calls and messages away from the dealership. Numa says most dealerships go live in 2–3 weeks, with its team handling DMS integration, phone configuration, and staff training. The paid service lists pricing on request. Numa is made by NumberAI, Inc.