NICE Engage

What NICE Engage is

NICE Engage is a recording-management platform that captures, stores, and governs interactions for compliance, quality review, and operational visibility. It records voice, digital, and screen interactions in contact-center and back-office environments. Recorded interactions can support real-time guidance, summaries, and performance insights. Automated policies manage retention, deletion, redaction, and interaction lifecycles for both live and historical interactions. Existing recordings can be ingested alongside new interactions, using real-time capture or store-and-forward models. Engagement Hub provides recording and AI access across third-party ACD, UCaaS, and CRM systems. On-premises recording is available through the NICE Engage recording system, alongside hybrid and cloud deployment models. The product integrates with Amazon Connect for real-time voice and screen recording, monitoring, and analytics, and provides recording coverage for Microsoft Teams communications. Data is encrypted in transit and at rest. NICE lists CXsuccess services for onboarding, implementation, education, technical services, and consulting. Pricing is available by quote.