MiaRec
7.4#2 in call recording softwareFrom $25 a monthWebAPILinuxSelf-hosted
VisitMiaRec vs NICE Engage
NICE Engage
4.9#24 in call recording softwareSelf-hosted
VisitWhat both publish
| Fact | MiaRec | NICE Engage |
|---|---|---|
| Deployment | MiaRec is offered in cloud and on-premise deployments, with multi-tenant architecture available. | NiCE supports on-premises recording with the NiCE Engage recording system, alongside hybrid and cloud deployment models. |
| Encryption | Audio encryption uses a per-file AES-256 key wrapped by a 2,048-bit RSA key pair, with private keys protected rather than stored in plaintext. | The product page states that data is encrypted in transit and at rest with enterprise-grade security controls. |
| Integrations | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. | Engagement Hub supports recording and AI access across third-party ACD, UCaaS, and CRM systems. |
MiaRec plans
- Essentials$25 a month
- Professional$35 a month
- Enterprise$50 a month
NICE Engage plans
No prices published.
Pick MiaRec if…
MiaRec is intended for contact centers, teams adopting AI, and leaders seeking an organization-level view of customer conversations. It may suit organizations that need call analysis, quality workflows, or post-call follow-up.
Pick NICE Engage if…
It suits organizations governing recorded communications across contact centers and back-office environments. It is relevant where compliance policies, historical recordings, and integrations with communications systems are priorities.