New Relic Synthetics
New Relic Synthetics is a web service for monitoring websites and APIs with browser, API, transaction, and journey checks.
What New Relic Synthetics is
New Relic Synthetics is a web service for monitoring websites and APIs with browser, API, transaction, and journey checks. Checks can run as often as once per minute. The free plan includes one full platform user, 500 synthetic checks per month, and 100 GB of data ingest. Standard costs $10.00 per month, billed at $10 for the first full user, and includes five full platform users. Extra synthetic checks beyond an edition’s included usage are listed at $0.01 a month. New Relic was founded in 2008 and is headquartered in San Francisco, California. The pricing model is freemium, and web is the listed platform.
Good
- Supports browser, API, transaction, and journey checks
- Checks can run every minute
- Free plan includes 500 monthly checks
- Free plan includes 100 GB data ingest
Watch out
- Free plan is limited to one full platform user
Who it suits
It suits teams that need scheduled browser, API, transaction, or journey checks from a web service. The free plan may suit users who can work within its one-user and monthly check limits.
Verdict
New Relic Synthetics covers several types of checks and offers a free tier with defined usage limits. Review those limits and the unlisted prices for higher tiers when considering a paid plan.
Plans and prices
From New Relic Synthetics's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Synthetic checks add-on | $0.01 a month | Additional synthetic checks beyond included usage · Additional synthetics checks beyond the amount included in your edition |
| Free | Free | 100 GB/month ingest · 1 full platform user · unlimited basic users · 500 synthetic checks/month · 8-day default retention · 50+ capabilities · perpetual free tier |
| Additional synthetic checks | $0.01, paid once | Applies to non-ping synthetic monitor checks · per check above edition allowance |
| Standard | $10 a month | 100 GB/month free ingest · $0.40/GB beyond · 10,000 synthetic checks included · SAML SSO · ticketed support · 2-business-day support SLA · $10 first full user; $99/additional user monthly; maximum 5 full users |
| Pro | $349 a month | Unlimited full platform users · $0.40/GB beyond 100 GB free ingest · 2-hour critical support response SLA · Data Plus eligibility · $349/user with annual commitment; $418.80/user monthly pay-as-you-go |
| Enterprise | Priced on request | Everything in Pro · FedRAMP Moderate and HIPAA eligibility with Data Plus · priority ticket routing · 1-hour critical support response SLA · Contact Sales |
The facts
Each one read from New Relic Synthetics's own pages, with the date it was checked.
What it does
- Alert behavior
- Synthetic alert monitors register a failure after three attempts from one location return errors, helping reduce single-check false alarms.checked 15 Oct 2026
- Alert integrations
- Alert workflows support destinations such as Slack, PagerDuty, email, webhooks, Jira, ServiceNow and AWS EventBridge.checked 15 Oct 2026
- API monitoring
- Scripted API monitors can call endpoints, use Node.js modules and report custom timing details through the current runtime.checked 15 Oct 2026
- Chrome recorder
- The Synthetics Recorder Chrome extension records browser interactions, adds assertions, replays steps and exports step or scripted-browser monitors through NerdGraph.checked 15 Oct 2026
- CI/CD usage
- New Relic positions synthetic monitoring as an automated test stage that can be added to build automation and CI/CD pipelines.checked 15 Oct 2026
- Codeless step monitoring
- A step builder creates browser workflows for navigation, page-element checks, text entry and form submission without writing code.checked 15 Oct 2026
- Dependency troubleshooting
- Synthetic results can be correlated with entity maps, AWS or third-party dependencies, backend services, infrastructure and browser monitoring.checked 15 Oct 2026
- Documentation depth
- Documentation includes monitor creation, scripting references, runtime transitions, public IP allowlists, APIs, private locations, alerts, use cases and installation procedures.checked 15 Oct 2026
- Global locations
- Public monitor locations span North America, Europe, Asia-Pacific, the Middle East, Africa and South America, with selectable locations per monitor.checked 15 Oct 2026
- Integrations count
- New Relic advertises more than 780 integrations covering cloud services, tools and enterprise technologies.checked 15 Oct 2026
- Licence
- The recorder repository uses the New Relic Software License 1.1, which restricts use to customers with an active New Relic SaaS subscription and prohibits modification, redistribution and competitive use.checked 15 Oct 2026
- Limit: pricing complexity
- Gartner reviewers cite pricing complexity and a SaaS-only model as disadvantages, while TrustRadius reviewers also describe renewal pricing as high.checked 15 Oct 2026
- Limit: UI and queries
- TrustRadius reviewers report difficulty creating custom dashboards and slow NRQL queries or dashboard loading.checked 15 Oct 2026
- Monitor types
- The documentation lists ping, simple browser, scripted browser, scripted API, step, certificate-check and broken-link monitors.checked 15 Oct 2026
- NerdGraph API
- NerdGraph can create, update and delete synthetic monitors, attach scripts, add tags and manage certificate, broken-link and step monitors.checked 15 Oct 2026
- Page-load monitoring
- Simple browser monitors measure availability and full-page-load performance from selected locations and browsers.checked 15 Oct 2026
Where it runs
- Browser and device simulation
- Synthetics can simulate different devices, browsers and operating systems and run checks across public and private locations.checked 15 Oct 2026
- Limit: iOS functionality
- Apple App Store reviewers say saved log views are unavailable and that querying and deep links are less usable than on the web interface.checked 15 Oct 2026
- Limit: mobile app reliability
- Google Play reviewers report repeated loading errors and login problems in the New Relic Android app.checked 15 Oct 2026
The company
- Company founding
- LinkedIn lists New Relic as founded in 2008.checked 15 Oct 2026
- Company headquarters
- New Relic lists its headquarters at 188 Spear Street in San Francisco, California.checked 15 Oct 2026
- Company legal name
- Crunchbase identifies the legal entity as New Relic, Inc.checked 15 Oct 2026
- Founded
- 2008checked 4 Oct 2026
- Headquarters
- San Francisco, California, United Stateschecked 4 Oct 2026
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