Netcall Omnichannel Contact Centre

What Netcall Omnichannel Contact Centre is

Netcall Omnichannel Contact Centre, delivered as Liberty Converse, is a web-based cloud contact centre for coordinating customer conversations. It brings voice, email, SMS, chat, social media, video and integrated callbacks into one working environment, with inbound calling, outbound dialing and an IVR builder. Intelligent routing sends calls and digital interactions to suitable team members according to skills and issue complexity. AI virtual assistants operate across voice and digital channels and can transfer conversations to human agents with suggested replies. A shared agent workspace combines customer information, conversation history and work tools. Chat translation covers more than 75 languages, showing teams English while presenting responses in the customer’s chosen language. CRM and backend connections can provide a 360-degree customer view for case management and service logs. Security features listed include PCI-compliant payment handling, GDPR controls, single sign-on and secure remote access. A Microsoft Teams version supports calls and messages within the contact-centre app. Pricing is on request; a listed platform fee is £20,700.00 per annum, including 25 concurrent agents.