Netcall Omnichannel Contact Centre
B
B tier on Call Center SoftwareScore 7.3· #35of 126
- Paid plans from
- £1,725/mo
- Runs on
- Web
Summary
Netcall Omnichannel Contact Centre is ranked #35 of 126 in call center software on Everything Xiaomi, made by Netcall Omnichannel Contact Centre (Bedford, United Kingdom). It runs on Web. Paid plans start at £1,725/mo.
Netcall Omnichannel Contact Centre plans and pricing
All plansLiberty Converse platform fee (including 25 Concurrent Agents) £20,700/yr £20,700.00 per annum 25 concurrent agents included · agents, administrators and supervisors included assets.applytosupply.digitalmarketplace.service.gov.uk · 11 Oct 2026
Compared on call center software
- Inbound calling
- Yesnetcall.com
- Outbound dialer
- Yesnetcall.com
- IVR builder
- Yesnetcall.com
- Digital channel scope
- omnichannelnetcall.com
- Workforce management
- Yesnetcall.com
Facts
- Product
- Liberty Converse is Netcall’s cloud contact centre solution for coordinating customer conversations across channels.netcall.com · 11 Oct 2026
- Channels
- The product can coordinate voice, email, SMS, chat, social media, video and integrated callbacks in a unified platform.netcall.com · 11 Oct 2026
- AI assistants
- AI virtual assistants work across voice and digital channels and can hand conversations to human agents with suggested responses.netcall.com · 11 Oct 2026
- Agent workspace
- The unified workspace brings customer information, conversation history and tools together for agents.netcall.com · 11 Oct 2026
- Routing
- Intelligent routing directs calls and digital interactions to an appropriate team member based on skills and issue complexity.netcall.com · 11 Oct 2026
- Language support
- The product translates chats from over 75 languages to English and displays team responses in the customer’s chosen language.netcall.com · 11 Oct 2026
- CRM and backend integration
- Integration with backend systems and CRM can provide agents with a 360 degree customer view for case management and service logs.netcall.com · 11 Oct 2026
- Microsoft Teams
- Liberty Converse for Microsoft Teams is described as certified to Microsoft standards and supports calls and messages within the contact centre app.netcall.com · 11 Oct 2026
- Security and compliance
- The features page lists PCI-compliant payment handling, GDPR controls, SSO and secure remote access.netcall.com · 11 Oct 2026
- Secure payments
- Secure payment technology protects sensitive card information during real-time customer interactions and supports PCI compliance requirements.netcall.com · 11 Oct 2026
- Support
- Netcall support is available by phone at 0330 363 0300, by email at [email protected] and through a portal for logging issues and tracking cases.netcall.com · 11 Oct 2026
- Intended customers
- Netcall describes itself as an enterprise software company serving organisations in healthcare, government, financial services, housing and other sectors.netcall.com · 11 Oct 2026
- Pricing scope
- The opened pricing document lists a platform fee and included concurrent agent count; it says call rates are set at contract time and subject to change.assets.applytosupply.digitalmarketplace.service.gov.uk · 11 Oct 2026
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Where it ranks on Everything Xiaomi
- Best Call Center Software in 2026#35 of 126
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Sources
- netcall.com/platform/contact-centre/omnichannel-eng· checked 11 Oct 2026
- netcall.com/platform/contact-centre/liberty-convers· checked 11 Oct 2026
- netcall.com/platform/contact-centre/liberty-convers· checked 11 Oct 2026
- netcall.com/contact/· checked 11 Oct 2026
- netcall.com/about/· checked 11 Oct 2026
- assets.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-13/documents/92445/234376137029· checked 11 Oct 2026