Netcall Omnichannel Contact Centre
6.7#61 in call center softwareFrom £20,700 a yearWeb
VisitNetcall Omnichannel Contact Centre vs VICIdial
What both publish
| Fact | Netcall Omnichannel Contact Centre | VICIdial |
|---|---|---|
| Digital channel scope | omnichannel | voice_plus_digital |
| Headquarters | Bedford, United Kingdom | St. Petersburg, Florida, United States |
| Inbound calling | Yes | Yes |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | Liberty Converse is Netcall’s cloud contact centre solution for coordinating customer conversations across channels. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
Netcall Omnichannel Contact Centre plans
- Liberty Converse platform fee (including 25 Concurrent Agents)£20,700 a year
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Netcall Omnichannel Contact Centre if…
It suits enterprise organisations, including healthcare, government, financial services and housing teams, that coordinate conversations across many channels. It is also aimed at contact centres needing workforce management and CRM or backend connections.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.