MyQM Auto QA

What MyQM Auto QA is

MyQM Auto QA is a web-based platform that uses AI to analyze call-center conversations for quality monitoring and conversation insights. Its AI listens to calls and fills evaluation questions from grids created by the customer. Quality campaigns can use automatic, hybrid, or manual evaluation, and the platform includes AI-assisted scoring and compliance reviews. Conversation Insights covers call reasons, satisfaction, first-call resolution, and dissatisfaction, along with actions intended to reduce calls or recalls. Agents and supervisors can use coaching, action plans, 360-degree feedback, and learning features. The service can automate conversation summaries and customize transcription with a team's vocabulary. MyQM says it can import interactions from any platform for real-time or post-call analysis, and describes its QA coverage as omnichannel. The learning system supports interactive courses and importing courses in SCORM or LTI format; customers can also connect their data set to preferred BI tools. The maker labels the product GDPR compliant on its Automatic QA page. Pricing is not published, and prospective customers are directed to book a demo. The Auto QA page offers a 14-day free period without a credit check.